CHIPOTLE MEXICAN GRILL

I have come to visit this city. I came here to have a meal at 3:30 this afternoon. The young man who served me is named Anthony J. Perrotta, and he spoke to me very angrily. A businessman or a service professional simply cannot speak to a customer in this manner.

I wish I got his name, but the employee that made me burrito saw it fall apart (due to no fault of his own lol) and came up to give me a smaller tortilla so I can scoop the rest of it up! 10/10 service that made my day :)

I went there an hour ago and everything was good and the food was good but I accidentally left a bag over there, and so I wouldn’t have to go over there i kept calling so they could check for me but it took me over 6+ calls to get them on the phone.

Great food as always but all the tables were dirty, no one in sight that was cleaning.

Very disappointing and unprofessional. The restaurant closes at 11 PM yet it’s only 8:30 PM and they’ve cordoned and closed off the dining room for customers that want to dine in. This is really inconvenient and unacceptable for those of us who don’t want to eat in our vehicles or take our food home to eat. Chipotle, do better!

I have given this location *multiple* chances because every now and then I get good service but the last few times were terrrrrrrible. There is a major problem with customer service. Not one person smiles or greets you when walking in. But that’s not even the worst part. I PAY for TRIPLE the amount of protein every single time I’m there and every single time they visible look of shocked, even had a manager (Hispanic short man) come up and question the employee serving me *why* he’s putting so much meat and *inspanish* the employee was telling him I’m paying for it. I even had to interject and ask if there was a problem so he could stop harassing the employee. On my most recent visit again I ask for triple protein and I not only did she correct me multiple times stating “double” I had to explain why ?!?!?! And she had to ask a manager if she could do that (?????). I wasn’t asking for a freebie, I am more than willing to pay so I don’t understand why I have to be embarrassed every single time I order. I have visited a Winer Springs location and was not treated anything like the fern park location. Not sure if this a corporate issue with portioning or just that location but someone needs to fix it.

Best place to Mexican

As of late this location has gone down hill !! I eat Chipotle at least a couple times a week, and this location is the worst. For starters the store is basically ran by mouthy teenagers who make it seem that customers are inconvenience for coming to order food at a restaurant where they work. There’s no order with the staff and all have bad attitudes with the exception of a hand full. Second the food at this location is very bland I always get the carne asada bowl the rice has no salt, the carne asada did not have the spices or lime flavor they advertise and almost always it looks like they’re serving old food from earlier in the day in other words imagine not fresh dried out meat. They are very stingy with the ingredients as well. When someone is paying an up charge for extra anything give them what they are paying for not the hard. Also they are ALWAYS AND I MEAN ALWAYS OUT OF SOMETHING!! I’m really done with this location I rather drive the additional 5-10mins out of my way to the other locations. Corporate needs to do an overhaul or visit this location undercover at different times during the day so they can see what we customers see.

If I could put zero out of five stars, I would. We came over an hour before they closed. And their sofitas looked really dry and terrible so we asked if they had any fresh sofritas and the guy behind the counter was like "probably not" and then looked at the cook and the cook didn't even answer him when he asked. And went well "what else do you want then?". Very rude and terrible service, will not come back.

​I really wanted to give this place a chance, but after multiple orders, I’m officially done. Every single time I order via Uber Eats/DoorDash, the chips are completely stale. It’s impossible to enjoy the dip when the chips have zero crunch. Fool me once, shame on you; fool me every time, shame on me. Moving on to a spot that actually cares about freshness.

This Chipotle is an amazing example of how all Chipotles should be great portions and happy people working here fantastic experience!

SUPER SALTY! 🤢 ordered around 7p, Team, follow the measurements! After 3 bites in I had to trash the whole thing!

I had a very disappointing experience at this Chipotle. The restaurant was dirty, especially the hot food line, which was visibly unclean. It honestly explained why the place was nearly empty. The staff was extremely unprofessional. They were yelling across the restaurant and loudly complaining about their schedules in front of customers. When I walked up to the counter, the employee seemed annoyed, didn’t greet me, didn’t say a single word during checkout, and handed me my bag without any acknowledgment. We arrived at 8:55 PM, and the restaurant doesn’t close until 11:00 PM, yet the staff acted irritated that we were there. They even made comments about the next customers who walked in behind us, which was uncomfortable and uncalled for. Between the poor cleanliness, lack of basic customer service, and unprofessional behavior, this was one of the worst Chipotle experiences I’ve had. I will not be returning.

Went here for dinner gave us the drink inside that bag that was apperently a fountain drink so the cup was empty.we thought it was a bottle thats why we didnt notice. All the food was so cold and crunchy like it came from the fridge. Then it honestly felt like they used all the scraps to make our order. Definetly wasnt chicken like we ordered. They were still open for another 2 hours so there was no need for that. Even had guac on my kids bowl who is allergic to it. Went to corporate and still nothing done just im sorry.

Do yourself a favor and don't order extra meat when you're ordering on an app for delivering, they'll skimp you on the meat while still charging you $8 dollars extra. So dishonest. I always get a large bowl so I can share with my 2 littles and I was so sad when I opened the container. Trust that I didn't have a single piece of meat from that meal because it wasn't even enough to satiate 2 small children. I expected more because I PAYED 8 DOLLARS FOR AN EXTRA PORTION.

I accidentally spilled my food & not only did they remake my order but the workers gave me clean wash cloths to clean myself off with . 10/10 service . the manager was very understanding & nice !

Great food

I would give this location a higher review, but there have been multiple times that the chicken has been way too salty. I feel bad to post this because the staff is truly amazing at this location, but please correct whatever mistake is going on in the kitchen. It stinks to dig in to one of my favorite restaurants to realize it tastes awful that day.

This is the worst chipotle in Orlando. They have no idea how to portion and there are several employees that have the worst attitude. Needs new management and to clear out the existing workers.