PANDA EXPRESS #1377

I am writing to report an issue with my recent order. The order I received was incorrect, and the shipment was also short of the items I ordered. Specifically, the items delivered do not match my order, and several ordered items were missing from the shipment. This has caused significant inconvenience and delayed my plans. To make matters worse, Uber only provided a partial refund that does not adequately compensate for the incorrect and missing items. I paid for a complete order and did not receive what I purchased.

Comida fresca y deliciosa

Fresh food always busy very good food

Employee focus was on drive thru and online orders, not customers in line. Food was "OK" but seemed to be missing something.

I normally love to share happy experiences with food, travel and entertainment venues but today I had a bad experience at one of my favorite Chinese Fast food restaurants in Kissimmee, Florida. There was a new item on the menu at Panda Express and it was featured on a sign outside in the parking lot as a BBQ Brisket and marketed by the employees inside and priced as a premium entree with a surcharge. I asked for a sample and was told this product was not allowed to be sampled and I listened to the recommendation of the employee and purchased this entree as one of the three entrees on my bigger platter. To my shock when I shared this food with my friend, the BBQ Brisket was too spicy and we both did not like it and would not order it again. The fried rice and the lo mein were both not up to anything we have enoyed or expected at a Panda Express. I approached the counter with this and just told the male employee that the BBQ Brisket was not good. I asked if it would be possible to have a different entree. He informed me that there were two pieces left and I said we both tried it and hoped that the spiciness was just a fluke and not in all of the pieces and we hated it and wanted the company to know that there was no mention of this being a spicy dish and there is something wrong with this food today. The employee acted as if we were trying to take advantage of the company and I assured him that I'm really just trying to let you know there's something wrong. He would not do…

I tried to go there to get takeout. What I asked for takes only a couple minutes I know because I've worked in restaurants like this before. There was basically no options unless I wanted what was already made. So the food there must never be made fresh to order that's gross. Also the fact that you would just turn away a customer because of that is even grosser. It was about 30 to 45 minutes before they close. I definitely will not be going back there again.

Terrible location. Always out of entrees, take forever to take your order on the drive thru, terrible attitude.

Good value takeaway if looking for a quick bite to eat. Easy to order and pick up was swift.

I made an online order, it wasn’t ready, the girl told me to wait at the front door, they took more than 20 minutes and she she finally gave it to me the bag was a mess with a lot of liquids. Very disappointed, when someone ordered food it is because usually they need to eat faster, sometimes they eat inside the car.

In less than 10 minutes the 5 employees were able to be so offensive that I refuse to go back to be offended last Saturday night I placed a order, I had transportation difficulties but still I came in with a smile there was only one customer who very politely said: I am in no hurry, see what she wants. I guess it was because I was looking at them some what worried but I had not said a word, but when he said it I nodded and said thank you he nodded back, but the front cashier the one that should know customer service made a rude animal noise and said: if she is hurry that's on her .not I will be with you as soon as I can there are so many answers that were polite with a hint of customer service she could have used but no she started working extra slow intentionally to a point the other customer was now looking at her with disbelief seeing my other right in front of me packed and ready the other 4 employees only had to verify my name it was the only to go on that rack it was 3 steps from me but out of the fact I like to respect boundaries I didn't just grab it ,I work in a restaurant not 5 employees no just myself and a cook so I know what I am talking about ,when I saw her disposition I called out excuse me to the other visible worker they made a point of ignoring me as if I didn't exist with exception of one how asked if he could acknowledge I was saying excuse me please, he was taller than the others with a beard ,but they would nood no instead of just handing me the bag No…

Nothing was ready, had to wait on a lot of the food items to be cooked and refilled...

Fast service and fresh food

Overall it way a decent Panda!

The food turned out to be good as usual but they were very busy it took a while for someone to greet me and to ask me what I needed and then they ran out of fortune cookies but didn't say anything I just realized it was missing and I had to ask for it and then I was told they didn't have any. The staff wasn't very friendly

They are very stingy with the Honey Walnut Shrimp like they only give 4 or 5 yet it cost $1.50 extra. But for any other dish they give generously how come the Shrimp the employees are so stingy? Is the food coming out of their pockets? And when I present them with coupons they don’t even serve properly. Panda Express is not the way it used to be, the employees are terrible when giving food.

Food was okay, but the service was very disappointing. Estrella F moved extremely slowly, which caused long delays, and there was no branch manager present to help manage the situation. Overall, the service needs serious improvement.

We went in over an hour before closing and was denied the items we wanted because “they were out” when in reality they didn’t want to cook it. And then it was nothing but attitude, rolling eyes, and basically a “hurry up” attitude about what to pick when they only had 3 options left and I didn’t want those. Just rude as hell and a manager that definitely does not want to work at all!! Don’t waste your time or money here

Food is okay. Gooodluck checking out tho. Literally a 15 minute wait just to pay at the cashier . Food is already ready to go, why does it take so long….