POLLO TROPICAL #49

Is POLLO TROPICAL #49 clean? Yes — an A grade, 91/100, at its most recent inspection on February 3, 2026. That visit logged 1 high-priority and 1 basic violations.

On health score it's safer than 44% of Osceola County restaurants we grade. Diners rate it 4.1 from 3,109 reviews. Cuisine: Cuban. Menus here flag options for vegetarian, dairy-free, and healthy diners.

Get directions Call (407) 932-4363

Restaurant details

Health grade
A (91/100)
Violations
2 total — 1 high-priority, 1 basic
Address
3801 W VINE STREET, Kissimmee, FL
Cuisine
Cuban
Categories
Chicken restaurant, Cuban restaurant
Price
$10–20
Rating
4.1 stars (3109 reviews)
Seats
78
Phone
(407) 932-4363
Website
Official website
Photo of POLLO TROPICAL #49
Photo: Pollo Tropical

Community Rating

Reviews via Google
4.1 Community-sourced rating 3,109 reviews
Read all reviews on Google →

What diners say — our read

The headline average flatters this listing; the recent half does not. Reviews that raise how guests are treated average just 2.3 stars — this is where the complaints concentrate.

5 stars is the modal score, given by 14 of the 23 reviewers who rated. The split is 16 positive to 5 negative across 23 rated reviews, with 2 in the middle. Conspicuously absent: portion size, which no reviewer brings up.

Against that, the kitchen inspects well — an A (91/100), 1 high-priority and 1 basic violations at the most recent DBPR visit. That inspection was on February 3, 2026. That puts it ahead of 44% of graded kitchens in Osceola County. Among the items recorded were plumbing installed & maintained.

The honest summary is that the evidence is mixed on both sides. The individual reviews are below, newest first, if you want the raw material.

Our own analysis of 23 reviews for this restaurant, set against its Florida DBPR inspection record. How we calculate grades →

  • June 29, 2026

    Quiero felicitar especialmente a Yisel. Siempre recibe a los clientes con una actitud amable, profesional y muy atenta. Se nota que le importa brindar un excelente servicio y mantener al equipo motivado. La comida estuvo deliciosa, el restaurante limpio y el servicio fue rápido. Sin duda, personas como Yisel hacen que uno quiera regresar. ¡Excelente trabajo!

  • June 25, 2026

    Very bad service, dirty place, ordered the Chimichurri steak, paid and then they told me that they don’t have chimichurri, don’t recommend this place at all.

  • June 24, 2026

    La comida fría, sin sabor, los maduros medios crudos y el flan no tenía ni sabor.

  • June 23, 2026

    Good food but has to improve more the cleaning and services.

  • June 21, 2026

    Comedy tastes good, but the place is very ugly and dirty, which takes away your desire to eat and a customer finds hair in their food.

  • June 19, 2026

    Llevamos tres días viniendo consecutivamente, llegando 10-15 min antes del cierre, además d la mala cara de los empleados, y sus errores, se equivocaron todos los días y cuando reclamo lo q me corresponde se ofenden, esta noche acabo d salir d ahí Luis Alberto al parecer el manager me dice en mi cara q somos clientes difíciles, no les recomiendo ir evítense ese mal rato, de sus equivocaciones y cuando intentes resolver ahorrarte q te digan en tu cara q eres un cliente difícil

  • June 18, 2026

    Love the food.

  • June 18, 2026

    I love Pollo Tropical kitchen, always a pleasure getting the meal here, love it!

  • June 17, 2026

    I ordered pick up

  • June 17, 2026

    Me encantan las sopas de pollo, realmente son como un sancocho con sabor casero. aparte los yuca's bites con su salsita de cilantro.

  • June 16, 2026

    Food was seasoned and delicious

  • June 16, 2026

    Good

  • June 16, 2026

    Rápida atención y la comida es rica

  • June 16, 2026

    The food is pretty good and the prices are too. There’s a variety of rices and beans and chicken in white and dark meat. There’s other things to eat besides these that I can’t remember. Sitting inside to eat is kind of like eating at any fast food place. Which is fine.

  • June 16, 2026

    Me encanta la comida de pollo tropical tanto para llevar como comer en sus distintas ubicaciones

  • June 16, 2026

    No tienes que esperar mucho por la comida y siempre está fresca

  • June 16, 2026

    excellent service.

  • June 4, 2026

    Quick and easy

  • June 4, 2026

    Opções práticas para almoço

  • June 3, 2026

    Muy mala atención, muy poca comida para lo que cobran la última vez que estuve que es el que esta ubicado en plaza del sol , pedí dos cuartos de pollo de pechuga y el muy descarado me dijo que si eran de pechuga era mas caro por eso decidí no volver a comer allí no vale la pena, y es lamentable porque anteriormente era muy diferente

  • June 2, 2026

    Muy sabroso y buena actitud para atender

  • June 2, 2026

    El pollo muy bueno, lo que se espera de un pollo asado y jugoso.... Lo malo fueron las papas fritas vinieron como piedras y saladas, aparte la presentación del pollo vino con migas de arroz regado por todo el contenedor

  • June 1, 2026

    The best choice for Monday Lunch

Overall Score

70 / 100

  • Health inspection grade 40/40
    Grade A
  • Dietary transparency 10/20
    3 options listed
  • Community rating 16/20
    4.1★ average
  • Hidden-gem status 0/10
    Not flagged
  • Track record 4/10
    Stable, 0% clean

Composite score from health grade, dietary options, ratings, and inspection record — distinct from the state-derived health grade.

Opening hours

Monday
10:30 AM to 12 AM
Tuesday
10:30 AM to 12 AM
Wednesday
10:30 AM to 12 AM
Thursday
10:30 AM to 12 AM
Friday
10:30 AM to 12 AM
Saturday
10:30 AM to 12 AM
Sunday
10:30 AM to 12 AM

Inspection history

The following records are from Florida DBPR public inspection records, most recent first.

  1. February 3, 2026 · Routine - Food

    Inspection Completed - No Further Action

    1 high-priority · 0 intermediate · 1 basic

    • 14 — Food-contact & nonfood-contact surfaces properly designed/maintained
    • 29 — Plumbing installed & maintained; mop sink; backflow prevention
  2. September 17, 2025 · Routine - Food

    Inspection Completed - No Further Action

    0 high-priority · 0 intermediate · 3 basic

    • 14 — Food-contact & nonfood-contact surfaces properly designed/maintained
    • 23 — Nonfood-contact surfaces clean
    • 32 — Bathrooms

This grade is calculated by us from Florida DBPR public inspection records — Florida does not issue official grades. How we calculate it →

Data last updated: February 3, 2026