WENDY'S #9166
Is WENDY'S #9166 a safe place to eat? Yes — an A grade, 97/100, at its most recent inspection on March 6, 2026. That visit logged 3 basic violations.
On health score it's safer than 77% of Osceola County restaurants we grade. Diners rate it 3.7 from 1,942 reviews.
Get directions Call (407) 390-9632
Restaurant details
- Health grade
- A (97/100)
- Violations
- 3 total — 3 basic
- Address
- 4755 W IRLO BRONSON MEMORIAL HWY, Kissimmee, FL
- Cuisine
- Other
- Categories
- Fast food restaurant, Hamburger restaurant, Restaurant
- Price
- $
- Rating
- 3.7 stars (1942 reviews)
- Seats
- 90
- Phone
- (407) 390-9632
- Website
- Official website
Community Rating
Reviews via GoogleWhat diners say — our read
The kitchen grades better than the reviews do. Opinion on how guests are treated is split — those reviews land at 3.3 on average. After that, how food arrives appears most often — 25% of the corpus, averaging 2.0.
The split is 5 positive to 9 negative across 16 rated reviews, with 2 in the middle. 1 star is the modal score, given by 8 of the 16 reviewers who rated. Wait times shows up in 25% of reviews as well, averaging 1.5.
The health record runs ahead of the reviews. The last DBPR inspection returned an A (97/100) with 3 basic violations. That inspection was on March 6, 2026. Ranked against Osceola County, it is safer than 77% of the restaurants we score. Among the items recorded were clean clothes and plumbing installed & maintained.
Worth separating: the complaints above cluster on serving size, not on the kitchen, which inspected well. Read the originals below and judge the pattern yourself.
Our own analysis of 16 reviews for this restaurant, set against its Florida DBPR inspection record. How we calculate grades →
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Horrible servicio súper improvises ion Ales, los empleados se tardan demasiado. A eso súmale que la comida siempre te la dan fría y vieja. Los Krispy Chicken siempre están súper viejos. Los Nuggets siempre están súper viejos las papas eso es una asquerosidad deben tener mejores empleados para que esta tienda pueda tener una mejor progreso, horrible servicio estoy tan disgustada con esta comida
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The food was thrown together, and Luke warm. Not worth the money or effort.
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Great staff 😊👍🏼
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Drive thru, employee at window gave no greeting. Forgot 2 orders of fries, fries were just barely warm and just threw my wrap into the bag standing upside and when I pulled it out it completely fell apart like it wasn't even properly assembled. Horrible all the way around and will not be going back!
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By far the worst fast food restaurant experience I've ever had. This new automated drive-thru process is horrible. No one inside had any food or drinks ready for us or the two customers in front of us. Wendy's has really gone down hill.
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Too slow service
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Waited 20 minutes in line to be given the wrong drink, twice!
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I wrote a review a few years ago how they always forget your items when ordering from the drive thru and here it is, years later and they're still forgetting items. I don't understand how these guys forget basic items like a BURGER!! I don't know what they're doing inside but this is becoming ridiculous and almost laughable as it's so predictable. Maybe it's a Wendy's trend to forget items ppl ordered. I really hope the managers read this and check their night workers because this is becoming to common
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Super friendly staff
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Update they never refunded my order and now I'm out $14 and their manager Venessa doesnt feel like filling the frosty machines at 11pm when they close at 2am.....on top of that not diet coke because she told thw employee with her to not refill it......thanks for taking my money and providing the worst service! I've been here a few times but tonight was horrible. First my passenger was given 1/4 of their order then handed a whole Uber eats order then I tried to let the employee know and they took it back from my car. I was then asked to pull through the drive thru again then I was told my order wasn't in the system (they werent going to give me my food) so I showed my receipt with my order. I was then told "we will give you this food for free" because they didnt believe I had mobile ordered even though i had receipts and money was taken out of my account? It took 20 minutes to sort it out.....over one meal. Everything was cold when we got our food....I dont understand how hard it could be to do this. I have worked in food service before and this was horrid.
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Tried their girl Scout cookies, thin mints, frosty. It was amazing.
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El serví carro no se entiende nada
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Food is fresh and works are amazing.
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Shayla was the best!
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Went there numerous times on my 12 day vacation to the Kissimmee area. Had multiple interactions with Sophia, at the drive-through,. Courteous and polite, my food was always done the way I wanted, and I commend them for a great job!!
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La atención es deficiente. He venido en varias ocasiones y dejan esperando en la caja mucho tiempo y se acumulan los clientes. Solo he encontrado una persona amable re resto no. Tiene muchas oportunidades de mejora este local.
Overall Score
59 / 100
Composite score from health grade, dietary options, ratings, and inspection record — distinct from the state-derived health grade.
Opening hours
- Monday
- 7:30 AM to 2 AM
- Tuesday
- 7:30 AM to 2 AM
- Wednesday
- 7:30 AM to 2 AM
- Thursday
- 7:30 AM to 2 AM
- Friday
- 7:30 AM to 2 AM
- Saturday
- 7:30 AM to 2:30 AM
- Sunday
- 7:30 AM to 2:30 AM
Inspection history
The following records are from Florida DBPR public inspection records, most recent first.
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March 6, 2026 · Routine - Food
Inspection Completed - No Further Action
0 high-priority · 0 intermediate · 3 basic
- 13 — Clean clothes; hair restraints; jewelry; fingernails
- 29 — Plumbing installed & maintained; mop sink; backflow prevention
- 40 — Employee personal belongings
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July 2, 2025 · Routine - Food
Inspection Completed - No Further Action
1 high-priority · 0 intermediate · 3 basic
- 08 — Cross-contamination: raw foods separated; food protected during prep/storage
- 12 — Handwashing; employee eating/drinking/smoking practices
- 14 — Food-contact & nonfood-contact surfaces properly designed/maintained
- 41 — Chemicals / toxic substances properly stored & used
This grade is calculated by us from Florida DBPR public inspection records — Florida does not issue official grades. How we calculate it →
Data last updated: March 6, 2026