SONIC DRIVE-IN #4361

Ordered ice cream online just to find out the machine is broken after waiting 15 minutes for someone to come talk to me. To top it all, they couldn’t refund me. Had to call and wait 7 days…

The girl working today June 26,2026 at 2:55 pm had the worst customer service experience I’ve had in a long time. The employee working had a very rude attitude and acted like taking my order was an inconvenience. I was being rushed the entire time and felt unwelcome from the moment I ordered. Customers should not feel pressured or treated with disrespect for simply ordering food. Sonic really needs to improve its customer service because experiences like this make people not want to come back. My husband and I will not be back!!!

They have 2 iced coffees, 1 is vanilla & the other is regular. I ordered the regular as was told yes sweet and very good. It was NOT GOOD AT ALL, Taste like water, but looked like light cream ~ DO NOT GET THIS. I went to 7 brew and got the best iced coffee ever, you should go there. Sorry Sonic

Seriously who manages this place. Ridiculous the wait time with no customers at the store in the morning. Lady’s in there just showing each other their bra straps while orders left unmade… no answer on the drive through as employees just run around in there. Weird vibes. Sad I can hop in there and do everyone’s job respectfully. You got 3 plus people in there and no customers and struggle to get out one order or at the least be communicative about it. Do better

Ocean water is a Savior of starvation with something fried. Lol

Requested I come through the drive through when it’s pouring down rain. Then I go to order, and they don’t serve ice cream cones? This location needs new management or possibly new ownership. Avoid at all costs.

Drive thru manager with the nastiest attitude when I returned to the store because the kids meal was missing the MEAL! Instead of a hamburger ya gave us onion rings which I had no idea you even sold those. Because they looked like burnt fried pieces of flour not onion rings. Lmao so when I returned the food she was like we can’t do anything about the onion rings I was like ummmm you are going to give me the burger that belongs right smh but dang you didn’t need the nasty attitude smh #slowdrivethru

Food was good although it was kind of cold by the time i got it. service was lacking big time. I made an online order with a scheduled pick up time. I made the order 4 hours in advance but when i arrived thats where the fun began. I waited over a half an hour. Noticed other customers in the same situation and they were all becoming frustrated. I left my stall after hitting the red button after being prompted 4 times on the screen to push it. I pulled into the drive through only being told to wait more. Another 10 minutes went by, so i went straight to the window only to be told that the call buttons arent sending and they didnt know I was at the drive through even though they asked me to wait when i pulled up to it. After it was said and done i waited almost 45 minutes. Definitely would not recommend.

Me and my husband haven’t came in here for years and we sat at that window for 15 mins then we were just gonna leave but my husband went to the inside and the lady was rude saying you have to go through the drive through like why waste other ppls time they should not have them open if they don’t work and the worker basically said the place doesn’t have anything that works wooow !!! Horrible experience I’ve ever had a at a sonics

The GM here makes excuses for poor service. I waited about 20 minutes for an order of four drinks. Hourly employee told me he/she was alone! Obviously not when the GM came out to insult me and tell me the order wasnt there. The GM's explanation for my wait, of no order, was that I was rude and complained so I deserved to wait longer. I told the GM to find a different job. LMFAO. BTY he/she loves there job. Sonic will certainly never see and dime from me.

Just shut this place down or hire new management. I ordered a fry and a coke - nothing even crazy. 40 mins later I’m typing this review still waiting for my order. Everytime I come here it’s the same thing - have to wait 30 mins for your order.

Wouldn’t it be nice if you could actually place an order in the drive-through at 2 o’clock in the afternoon at this location because guess what there’s like one person working and you can’t literally order anything so don’t go between two and three or maybe two and five anyway I’m never going to sit in that drive-through again for 10 minutes and tell me to wait another 10 minutes to place my order

Very disappointed with my experience at this Sonic location. We arrived before 3 other customers and still were not acknowledged or had our order taken while others who came after us were served first. It felt like we were completely overlooked, and no one came to assist us. Poor service and lack of attention to customers. i will never be coming to this sonic location again!

THEY TAKE SO LONG

I was missing my drink from my DoorDash order. I had to drive all the way to Sonic, which I ordered DoorDash so I wouldn’t have to. Then, when I explained the situation, I received no apology and no compensation Not very good customer service.

I got there when the mobile order was placed already. It was around 10:35pm when I placed it and I parked at the stall to put my spot number. Mind you, it says the estimated time was 10:42pm. But I had to sit and wait there until 11pm! I decided to go to the drive thru instead but that took me another 15-20 minutes. Usually I don't care about waiting but I think its ridiculous that I had to be waiting an hour just for a single Blast, Groovy fries, and Tater tots. I already watched a bunch of other customers drive off when they had enough waiting. I got the order finally at around 11:35pm but to get only lukewarm food. The blast was good though. They just need to do at least something to fix this issue, because I don't think nobody wants to wait an hour for their order.

Would leave no stars if I could. Me & 4 other cars waited for over 10 minutes and were never spoken to in the drive thru. The staff were just wandering around inside.

This has to be the worst Sonic in existence. They are always having problems. The screens dont work, the wait time takes forever, they don't have large drinks, the attitudes are terrible, etc. Every time I go to this sonic (4 Times) they cant provide decent service. I just went to this sonic for a large drink and they said they dont have large drinks, only small and medium. Its something every time with this place. Management needs to change or management needs to crack the whip. Just shut down at this point. Save yourself a trip and go to the sonic on Babcock. This place is god awful terrible.

This has to be the worst sonic in existence. EVERY single time I had gone to this sonic (4 Times) they cant provide decent service. Their drink machine isn't working, the food takes forever, the screen doesnt work, they can't give you a large drink, etc. This sonic just needs shut down at this point. I just went to this sonic for a drink and, of course, they cant give me one. Said they only have small and medium. Good god. Terrible. Absolutely, god awful, terrible. Save yourself a trip and go to the sonic on Babcock. Its not much better, but it is better. I hope the staff and employees see this review so something changes. I highly doubt it though. Management needs to change or management needs to crack the whip. Negative 9 stars. Close down at this point.

I don't know what's going on with this location, but it has been the worst. I try to go different days/times and it never fails that I end up driving away. It takes so long to even be acknowledged in the drive-thru. I tried to go at lunch today, sat in line behind 3 vehicles for about 10 minutes, watched 2 of them leave before I did & the first truck was still at the speaker & hadn't been acknowledged.