CHIPOTLE MEXICAN GRILL #789

I placed an online group order for pickup later in the day today at this location. I didn’t realize the manager had reached out twice to my husband to let him know their grill wasn’t working properly and we could reach out to chipotle for a refund on the order because my husband was at work at the time and was unable to check his phone. I still showed up at 6:30 since I was unaware of this and was informed by one of the employees that their online ordering system had been down all day due to the grill issues but I could wait for a manager. While I was waiting I got a text from my husband who had just looked at the text sent from Chipotle informing him of the dilemma. I had my baby with me and there was a really long line that I obviously didn’t expect to cut when it wasn’t the restaurant’s fault that my husband didn’t check his messages. I walked back out to my car and got my baby all buckled in and sat for a few minutes trying to rethink dinner. During this time one of the employees miraculously came out with my large order in hand and absolutely saved the day. Thank you so much for saving this mama from having a mental breakdown I really appreciate you guys!

I know the portion sizes have changed. But dang. The chicken was minced and the white guy gave such shitty portions! Why was it the other dude gave decent portions to the people in front of me? I asked for more chicken and he just dropped more little minced pieces. NEVER coming back to this chipotle again. If you want better service go to the chipotle on 50 and Dillard St.

This has to be one of the worse chipotles I’ve been to. Gets bowls and told they can’t give out more then one vinaigrette because they don’t have enough employees and didn’t have time to make any during the morning. It was actually the manager that told me that after the cashier stated. Every time I come it’s an issue because they “dont have enough employees to make things”. So I guess the customers lack because of lack of staff and not being able to make items…This is the closest one to my house and it’s crazy that I’ll have to drive further to even get quality service. On top of that one girl was playing with her hair didn’t change her gloves and proceeded to fix my food and others. Then to get my food and it’s cold is wild!!

Went in to buy 4 burrito bowls and chips. Chips werw stale, called to let the manager know, they don't answer their phone. And the store was really dirty including the case where the food is kept. I'd rather drive miles out of the way to the store off of Kirkman than go back there.

I had a disappointing experience at this Chipotle and unfortunately will not be returning. When we walked in, I noticed an employee working there whom I had previously had a negative experience with—a shorter gentleman who wears glasses. I decided to give the restaurant another chance anyway. I ordered a chicken bowl, and the employee serving me was extremely friendly. She was generous with every ingredient and gave me what appeared to be a larger-than-usual portion of chicken. After she finished making the bowl, the employee with glasses stopped her and asked, “Is that extra chicken or double chicken?” She immediately seemed nervous and replied that it was extra chicken. At that point, I was confused and clarified that I had never asked for extra or double chicken. I had simply ordered a regular chicken bowl. The employee then said, “Never mind,” but it was clear there had been a misunderstanding. Rather than acknowledging the mistake or apologizing, I was simply told that the bowl contained extra chicken. What happened next was what really left a bad impression. Instead of allowing me to keep the bowl and correcting the charge, the employee took the bowl away and loudly called out to his coworkers, “Who wants an extra chicken bowl?” The bowl was then discarded from my order and remade from scratch with a standard portion of chicken. There was no apology for the confusion, no attempt to make the situation right, and no consideration for the inconvenience. I left feeling…

I visited this restaurant intending to place a takeout order, but my experience raised significant concerns about cleanliness and maintenance. Upon entering, I noticed multiple puddles of water throughout the dining area. When I went to use the restroom, I had to carefully navigate around standing water to avoid getting my shoes wet. Inside the restroom, I observed several dead roaches on the floor. The combination of standing water in customer areas and the condition of the restroom made me uncomfortable with the overall sanitation standards of the establishment. As a result, I chose not to place an order and left the restaurant. I understand that unexpected maintenance issues can occur, but customers should be able to expect a clean and sanitary environment. Based on this experience, I would not feel comfortable dining here.

Just had the most satisfying meal here after a long day. The staff was patient and they were generous with the portions without me even asking. Several places in Tampa have been cutting down portions. My burrito bowl was made perfectly and fresh with plenty of lettuce, as you can see from the picture. The place was clean despite it being busy, which really impressed me. **I included a couple extra pictures of where the place is located... As Google Maps was directing me completely the wrong direction, once I neared the entrance.**

The only reason why I say the service was a 2 is when I asked a gentleman not to give me the old rice and I will gladly wait for new rice. He gave me all rice anyway. And I was a little upset about it, but since I work in the food industry, I just was like, no, I'm not gonna take it. I'll wait and did not end up just leaving, but that's the only reason why I gave him a two when it came to the service.Overall, the rest of my party food was really good.They had what they wanted.And I looked at that and I went elsewhere to get something to eat

9/10 I have a pleasant experience with this Chipotle store, they don't skimp on online orders or portions and are friendly and helpful, they keep it clean and tidy in the store and keep restrooms clean the drink and condiment station is always well-stocked and clean

Emanuel was great! came last night and he was very nice, fast, and knowledgeable!! came again this morning and he recognized me from last night. he was again very friendly and helpful and made my tacos neat and delicious! thank you again Emanuel!!

Always understaffed, took 30 minutes to get my food

I’ve been using this chipotle for at least 10 years now as its location is close to me but it has gone so far downhill, from quality to cleanliness to employees I’ve been telling my self maybe it will get better but just a worse experience every time. Managers don’t seem to care at all. This location has completely lost my business. Corporate needs to either get involved or shut it down stop wasting peoples time and money please.

This place was so dirty that it took me 30 seconds to walk out. I suggest somebody goes in there and clean house.

The rice was hard and cold, the chicken was burnt again

My workplace ordered from this place and we were NOT satisfied. I received raw meat. It was not properly cooked. Mind you - this was during first hour of opening.

Tonights meal was perfect!

Is there a rice drought at this location? Everytime I go in and ask for double rice, some staff make it seem like I'm doing something personally offensive.- I emotionally prepare for rice negotiation every trip . Don't get me starteeeddd with requesting toppings on the side. If one don't like customer service, get a job that doesn't require serving customers. #Freetherice #minminzethesass

So my food was good, and my portion of food was good. But the countertop, what's nasty! It needed to be cleaned for the past couple of months that I've gone, and I ask them to clean it, and they don't they just go right ahead and put my containers on top. If my son wasn't with me I would have left. So, last week when we went, the gentleman on the line was getting ready to clean it. But the girl just put my son's burrito right on top of the mess, and he was like, I was getting ready to clean it. And she just laughed. Sanitary is very important especially when it is open to your customers so I hate to imagine what it looks like behind the scene. 😳 The manager really needs to address this situation.

I’m disappointed in this place. I ordered my usual Steak Bowl with rice beans and vegetables and the lady serving me, looked at me once and purposely started picking and choosing the steak pieces i got in my bowl. And when i go to eat it.. Its all FAT. Not to mention she gave me double the rice?? Thanks i guess I’m not complaining but i specifically asked for no salsa yet somehow the rice came out tasting like salsa and tomato.. Not to mention they were also out of iced tea. ICED TEA. Come on guys you should always have that i love me some unsweetened tea. I’ll do my best to avoid this specific location from now on

Update: The crew last night was also amazing! The line was almost out the door and everyone still had manners and a smile on. This is what customer service looks like! 👌🏾 Update: Ok, I had to update my 1 star review for this new crew tonight. Phenomenal crew!! The attitude and atmosphere unmatched! To tonight's crew, please don't ever leave. Jk, but seriously, keep up the positive vibes! <3

This used to be my go to location for years. Very disappointed. The food quality has gone down hill. The steak now has a weird taste and nothing taste as fresh as it used to.

What is the point of having the store open. If u dont have rice steak chicken and employee telling grill guy on break , , you guys should be embrassed to run tbis store with this type of attitude employees Good. Jop