CHIPOTLE MEXICAN GRILL #821

workers were nice but oh my god, I got served my food last wednesday from a pick up order. It was the messiest most unreasonably packed food ever. There was juice everywhere, Queso in every crevasse you can imagine. I was even givin chips with pico de gallo sauce EVERYWHERE. No thank you.

Wow I just have to say that idara is so sweet and has an amazing personality and great customer service she is simply the best and very hard working she is an amazing asset to this restaurant i just love her and Andrew he is also amazing he really knows how to treat is customers with kindness and respect and most of all love and the best customer service me and my son love coming here because not only is the food great but idara and Andrew make you feel like family not like a number ❤️

I been to many Chipotle’s over the years and get the same thing every time. I’m not sure what is going on in this location but their portions are insanely low. We ordered here 2 times and the first we gave them the benefit of the doubt. However a 2nd time is just being done on purpose. Corporate or whoever needs to get involved for this location for an audit or redo of training on chipotle standards

De mis lugares preferidos '

Good portions

I got a veggie bowl which is what I usually get. Today something changed as it was too spicy for me. Keep in mind I am a real whimp when it comes to spicy things.

Staff member Amanda was awesome. The food was great and the chipotle honey chicken was awesome and perfectly cooked. Portion was on point, I took some home. Amanda cashed me out and she was the highlight of the night! Give that girl a raise

Why say you close at midnight when you don’t even have steak nor the full menu??

This is how they pack your pick up order. Unacceptable

I had a horrible customer service experience on 5/4 between 8pm and 10pm ,the restaurant team on duty was incredibly disrespectful when I gave the name for my order and were laughing and making jokes about me instead of remembering to add my guac. The manager on duty clearly was doing a poor job of reigning in their employees or keeping them on task and allowing them to harass me as I picked up my order. 1 star service and the last time I will ever eat at this location. Teach your staff some common manners and respect. Very very poor representation of chipotle as a company.

I recently placed an online order and unfortunately had another disappointing experience at this location, which has become a recurring issue. This is my go-to store due to its convenience, but repeated problems with order accuracy and service have become frustrating. I ordered honey chipotle chicken quesadillas, but instead received plain quesadillas with double white rice. I observed that an employee accidentally added black beans, then scooped them out and covered the mistake by placing white rice on top instead of remaking it properly. This raised concerns about both quality and food handling. Additionally, I ordered three tacos with sour cream, but none of them had sour cream as requested. I also paid for a large bag of chips, but the bag I received was mostly empty with only a small portion inside. When I returned to the store to address the issues, I did receive the correct quesadillas; however, the rice was not freshly remade, which was disappointing considering the original mistake. More importantly, the overall interaction with staff was not professional. I felt like I was being a bother rather than a customer with a valid concern. There was no apology offered, and when I asked about how the order was supposed to be made, I was met with an unwelcoming attitude. I understand that mistakes can happen, but this is not the first time I’ve experienced issues at this specific location. The repeated inaccuracies and lack of proper customer service are concerning. I hope…

It seems like I order the same thing.And depending who's working depends on how much is in the bowl, or even what the price of it is kind of weird

I really like Chipotle but they are too damn expensive and the time before last I went there, they messed up my order, I got 2 barbacoa burritos, the sour cream had all kind of crap in it, a lot of onions ended up on both burritos, I called the store and even with the receipt they told me sorry about that and we will not remake them for you. I emailed corporate and asked if they would do something for me about it and also told no by them. $25 for 2 messed up burritos, if someone higher up reads this and wants to make it right, please feel free to make that order right and let me know. I've never had an issue before and have been a ton of times, that did put a bad taste literally in my mouth being told sorry but we won't do anything for you.

I found a leaf in my food. This is absolutely disgusting. I highly recommend to not order online.

Came in at 10:39pm and in person tried to order a steak burrito, was looked dead in my face while physically looking at the available steak. That I could not get steak due to them having to hold it for ONLINE orders. On top of that this location is ridiculously dirty. Having a brown liquid in the spoon holder and some type of liquid substance in the fork holders.

Realmente, si deseas comer algo diferente aqui es el lugar. Precios accesibles y llenadores.

Restaurant closes at midnight now which is great! But don’t expect to dine in after 11 as they close their dining area then. And even between 1030-11 they will make you feel rushed if you dine in.

I just got my online order and I didn’t even get chicken in my chicken burrito… not only that the other kids items I got with my order didn’t have the extra rice and extra chicken that I ordered. The quality of the food isn’t even great for them to be making mistakes like this the rice is hard and chicken the kids got is burnt.

I ordered 3 meals online since the quesadillas are only available for online orders. My meal was extremely spicy since I added the new cilantro lime sauce. There was no mention about spiciness level on the app. I took one bite and could not eat it. I spoke to the manager to ask if I could get the meal remade without the sauce. The response I got was that because I ordered online and they did not do anything wrong with the order they could not redo the meal. After much discussion the manager agreed to give me some plain rice and beans. This was a very disappointing experience for someone who eats at chipotle once a week, but usually in a different location.

Horrible customer service. We tried the new lime sauce on a bowl and it was pure jalapeño and inedible. The manager refused to remake the order without the sauce. I didnt know Chipotle was doing so badly that they can't remake an order after 1 bite was taken. Honestly embarrassing and ridiculous.

I never ever write reviews on places but this situation I had with an employee genuinely upset me. I always try my very best to be kind to all staff in any place I go and it was no exception here. I ordered a bowl and went to pay. I thought to use a free entree from the app on this occasion and had it ready to scan as she typed up my order on screen. I scanned my app and went to pay the difference as I have always done at other locations with no issues. This time the lady at the register got confused and upset that I paid 12 cents for my order with my free entree and I explained I had a free entree in my app. She looks at me and says that’s not how it works and I should have said I had a free entree well in advance and now she has to redo the entire order. Which confused me as well because why did I pay 12 cents if it didn’t go through. She proceeded to explain to me how scanning works like I was a child in an annoyed tone. Which if it was a mistake on my part then that’s cool I’m sorry but I just wanted to know why I paid a random amount. I said I was willing to just pay in full or whatever she needed to do and then she huffed at me, got flustered and shoved my bowl across the counter towards me and sent lettuce flying. No lid. No bag. No receipt. She turns around and ignored me and I left. I did not appreciate the way she responded over a simple app mistake and it ruined this location for me.

This place is usually packed during peak hours (Lunch, Dinner, etc). Most of the time the food is hot or at least warm. Depending on if you order in store or in the app/3rd party. Pro tip: Ordering extra Rice, beans, and other toppings usually doesn’t cost extra. But if you’re ordering extra meat/protien, I’d highly recommend ordering the new protein sides of meat as it’s the same price as double protein/meat and you actually get more protein/meat than if you were to just order double protein.

464 N Alafaya Trail. WOW what a mess food droppings all over the prep area. You would think they will wipe the counter as they go into a trash can. Stop going to the one on East Colonial because of the same thing now this one is as bad. Most be the same manager.