DOMINO'S #3821

Health grade
A · 100/100
Orange County rank
Among the cleanest
Diner rating
3.4 ★ · 944 reviews
Violations
None cited
Last inspected
Aug 2025

Its most recent inspection on August 6, 2025 came back clean. Diners give it 3.4 across 944 reviews. It's a Pizza spot in Orlando.

A · 100/100 · among the cleanest kitchens in Orange County

Get directions Call (407) 239-1221

Restaurant details

Health grade
A (100/100)
Violations
None recorded
Address
8578 PALM PKWY, Orlando, FL
Cuisine
Pizza
Categories
Pizza delivery, Chicken wings restaurant, Pizza restaurant, Pizza Takeout
Price
$
Rating
3.4 stars (944 reviews)
Seats
13
Phone
(407) 239-1221
Website
Official website
Photo of DOMINO'S #3821
Photo: Domino's Pizza

Community Rating

Reviews via Google
3.4 Community-sourced rating 944 reviews
Read all reviews on Google →

What diners say — our read

An A inspection result sits behind a review average of just 2.1. Reviews that raise front-of-house average just 1.9 stars — this is where the complaints concentrate. After that, wait times appears most often — 32% of the corpus, averaging 1.0.

Of the 19 rated reviews, 5 sit at four stars or better and 14 at two or below. The single most common rating left here is 1 star (14 of 19). A third strand, how food arrives, appears in 26% of them at 2.6 stars.

On the inspection side the picture is cleaner: DBPR graded this kitchen an A (100/100) with no violations cited. Whatever the reviews argue about, sanitation is not the weak point. The visit behind that grade was August 6, 2025. On health score it sits safer than 100% of the Orange County restaurants we grade. The inspector left without citing anything — worth noting, since most visits find something.

The weak part of this listing is the experience, not the sanitation — those are different failures. The underlying reviews are reproduced in full underneath.

Our own analysis of 19 reviews for this restaurant, set against its Florida DBPR inspection record. How we calculate grades →

  • June 7, 2026

    They delivered the wrong pizza. Neither the store nor the driver would answer the phone. I filed a complaint using the online procedure as their main customer service center won’t answer the phone. That was a ridiculous experience dealing with their AI questions and answers. I’m driving to the store to return their pizza and demand a full refund. We’ll see how that goes.

  • June 6, 2026

    0/5 stars. Garbage service. I ordered pizza, they pretended to make my pizza, I tracked it, showed out for delivery and just watched the delivery go in circles. They had my number, and they never once called to verify with me. I called and no one picked up. Complete trash service team

  • June 1, 2026

    Maurice made the best pizza I’ve ever had from Domino’s. Perfect pie. Fresh handcrafted, texture, portions, it hit every note. Honestly I’ve never had a better pizza from Domino’s. Have this guy train everyone, even the CEO! Sensational! Truly Diabolic

  • June 1, 2026

    Great service, personable workers and was so accommodating of my last minute order!!! I'll be back when vacationing in Disney

  • April 29, 2026

    Pizza was ready on time. Parking can be packed on a weekend night.

  • April 26, 2026

    Bad pizza bad service

  • April 26, 2026

    I order my pizza at 849 and finally received my cold pizza and buffalo bites almost 2 hours later. With the understanding that it was originally suppose to take an hour. It jump from 921 to 1021 for delivery. Have been trying to call the store since 1020 and no on will answer

  • April 26, 2026

    I’ve ordered from this location for 9 years and have seen the drastic decline. I don’t mind waiting for my food, but getting it made wrong or not getting the correct order seems to be the norm and forget about calling them to get it fixed.

  • April 24, 2026

    Can anyone eat this kind of pizza? Burnt, not properly filled. The pizzas we received were overcooked to the point of being nearly burnt and not enjoyable at all. The service was also very disappointing. We tried calling the restaurant for almost two hours to address the issue, but no one answered the phone. Overall, this experience completely ruined our evening dinner. I would not recommend this location based on our experience.

  • April 9, 2026

    We ordered online and waited 45 minutes as the app tracker went through the entire process of being prepped, in the oven, then being checked, and then out for delivery just for it to then be canceled by the store because the automatic store it gave us for our address was outside of their delivery zone. Call us and cancel immediately next time or just deliver the pizza since it was your apps malfunction. Now we have to wait another hour for the other dominoes to help us. Horrible service. Can’t rate the pizza because we never tasted any food. Great job….

  • April 6, 2026

    I ordered my pizza 2 hours ago, it won't answer the phone and I have no idea if it's coming or not. In the online system and they don't advance the order past the quality check stage so that you don't even have the ability to file a complaint online.

  • April 3, 2026

    Ordered pizza for delivery. Pizza arrived 2 hours after order (1 hr and 40 min after initial delivery estimate). When I called the store 1 hour in their excuse was that they were just busy and it should be there soon. Another hour later after waiting on hold for 15 minutes the person said it was already out for delivery and should be there soon - no concessions were made for their two hour late pizza. When I expressed that they had told me that an hour ago, he said he would call the driver and placed me on hold again, and never came back to the line until I hung up 25 minutes later. Our pizza did finally arrive 2 hours after the order, it was cold.

  • March 29, 2026

    Unfortunately, they are very, very bad. First they don’t answer the phone when you wanna do the order they don’t understand very very bad believe me anyone said something good about them. It’s just by chance I prefer to order from someone else don’t order from them.

  • March 16, 2026

    This was terrible. Ordered thru DoorDash, waited 2 hours, driver arrives at lobby and calls and textas the wrong number, then leaves. When I called the store, they couldn’t find my order. After I ask how a driver has called my husband two statesaway that he’s in the lobby but they don’t have my order could happen, and he suddenly finds it. Long story short, the driver comes to a resort lobby, calls the wrong number, doesn’t ask any of the 10 people working the front desk, and decides to leave with my already insanely late delivery….but do we stop there? No. The driver does come back, at the insistence of his store manager, and calls me “retarded.” It was super original, professional, and I have sympathy for anyone whose food he is responsible for.

  • March 16, 2026

    As others have shared, this store likes to cancel your order at the last minute.

  • March 12, 2026

    Staff were friendly and a food was hot and fresh. Had a chat with the staff about UK and US Dominos.

  • March 8, 2026

    I placed an order at 6:50 PM and the app indicated the latest delivery time would be within 48 minutes. Since it was a Saturday, I expected it might take a little longer and was patient. After waiting about an hour and ten minutes with no delivery updates and the app tracker stuck on “Quality Check,” I called the store to check on the order. I was left on hold for 18 minutes with no one answering, so I eventually hung up. About an hour and a half after placing the order, the store canceled it without any notification or explanation.

  • February 23, 2026

    Pizza espectacular, tiempos perfectos y la cajera un espectacular servicio al cliente, 21 de feb 2026 turno de la noche, espectacular servicio.😃😃

  • February 8, 2026

    The pizza is good, but the service is terrible. It's clear that the people who work there are unhappy and end up taking it out on the customers. After many days of bad service, the last one was the worst. We went in to pick up our pizza, and there were two other customers also waiting. The server handed over their pizzas, but when it was time to give me mine, she simply turned her back and went to get other pizzas out of the oven. Only after packing up all the other pizzas did she come to give me mine, showing total disregard for the customer. Lamentable.

Overall Score

60 / 100

  • Health inspection grade 40/40
    Grade A
  • Dietary transparency 0/20
    None listed
  • Community rating 14/20
    3.4★ average
  • Hidden-gem status 0/10
    Not flagged
  • Track record 6/10
    Stable, 50% clean

Composite score from health grade, dietary options, ratings, and inspection record — distinct from the state-derived health grade.

Opening hours

Monday
10 AM to 1 AM
Tuesday
10 AM to 1 AM
Wednesday
10 AM to 1 AM
Thursday
10 AM to 1 AM
Friday
10 AM to 2 AM
Saturday
10 AM to 2 AM
Sunday
10 AM to 1 AM

Inspection history

The following records are from Florida DBPR public inspection records, most recent first.

  1. August 6, 2025 · Routine - Food

    Call Back - Complied

    0 high-priority · 0 intermediate · 0 basic

    No violations cited.

  2. July 28, 2025 · Routine - Food

    Warning Issued

    1 high-priority · 1 intermediate · 5 basic

    • 08 — Cross-contamination: raw foods separated; food protected during prep/storage
    • 12 — Handwashing; employee eating/drinking/smoking practices
    • 22 — Food-contact surfaces clean and sanitized
    • 23 — Nonfood-contact surfaces clean
    • 35 — Insects/rodents/pests; outer openings protected against pests
    • 51 — Other conditions of sanitary & safe operation
    • 53 — Food manager certification; employee food-safety training

This grade is calculated by us from Florida DBPR public inspection records — Florida does not issue official grades. How we calculate it →

Data last updated: August 6, 2025