DQ GRILL AND CHILL

Classic DQ

I paid almost 12 dollars for a meal and paid a dollar extra for onion rings and was given 5 skinny little onion rings and went back for a refund because even how the food was presented was terrible. The process for getting the refund was ridiculous the owners were so rude and not too happy about giving a refund, this used to be a great spot but the current owners have ruined it. Will not be coming back

This Dairy Queen is always a nice place to go to. The staff is front and the food is delicious and made to order. I highly recommend this restaurant.

I have been to this Dairy Queen 3 times. First time was to get a Blizzard & Banana Split Shake. The 2nd time was to get a meal deal & banana split shake. The 3rd time I came to get 2 $7 meals. I also got a Heath Blizzard(an upgrade) And I paid for my Banana Split Shake Seperate. As you can see I am hooked on Banana Split Shakes. Every time was good Service but The 3rd time was my Best Service There. The interaction with Atul was wonderful. From the time I entered until the time I paid & left. Very Pleasant Experience.

We had an absolutely amazing experience here. We had a big party of 11 including young kids and the gentlemen there was so friendly. He double checked our order making sure it was right. Then asked us if we wanted our ice cream with our meal or later. He brought our meal out to us and even remembered some of the people in our group and what they ordered. We were able to give him the heads up and he made our ice cream. Everything was perfect! Our hamburgers, right down to the grilled cheese sandwich. Excellent service, excellent food that was so beautifully plated. He even held the door for us when we were about to walk out the door. We want to give a huge shout out to the guy who served us with excellent VIP service!!! Thank you Sir!!!! We didn't get his name all we know is that he rides and E-bike. Thank you for taking care of our big group happily, instead of with reluctancy like most places do and serving us with perfect service. This is now our favorite Dairy Queen!

I have the $1 reward code for each ice cream so when I passed via the drive trew I let the cashier know I had 2 separate reward codes. I proceed with the order and when I’m about to pay I have my two separate phones with rewards and he passed the card on both orders. I let him know that it was 2 separate rewards and he said “Oh well for the next time” I asked him that why was he charging me $3.19 per cone? Of it’s a $1 reward? I did not understand a single word of what he was saying all I understood was “I already passed the card”. So I asked for a refund and he got mad and he said he already passed the card. I told him I wanted to speak with a maneger and he said HE WAS THE MANAGER 😂 In the receipt it says EMPLOYEE: ATUL He did not resolve and was very rude!!! NEVER STOPPING IN THIS DQ AGAIN! WORST CUSTOMER SERVICE…

The manager here is very rude and disrespectful. He handed me melted liquid ice cream in a cup (I asked for a dipped cone) and when I asked if there was anyway I could order something different like a blizzard he started yelling at me that he couldn’t give me a blizzard and was belligerent. I wasn’t even mad about the dipped cone! I just didn’t want melted ice cream! Learn how to speak to customers better. Ended up with a regular cone that was too soft and tasteless and I’m pretty sure cost less than what I paid for initially but it wasn’t even worth the hassle of talking to that rude manager again. First and last time I go here.

Manager ruins the store, his bad attitude, and always sounding rude to employees and customers had made me stop going to this location. One time he was almost yelling at my wife when we were ordering food. Heard him disrespecting the heck out of an employee one time. Straight up just running that store into the ground if I had to guess. I honestly have never been more surprised by someone in management. If I had to guess his parents probably own the store and gave him the position cause he could hold a job anywhere else cause of that nasty attitude. Update: That response sounds like it used AI to make it. If you really want do something take a look at the store and dont do a schedule walk. pop in and just order food and talk to the employees. But it probably won't happen as you are the one reading this review.

I am incredibly disappointed and disgusted by the lack of food safety protocols at this location. The employee who handed us our ice cream was actively coughing and clearly very sick. In a food service environment, allowing a sick employee to handle orders and breathe all over customer food is a massive hygiene risk and a total violation of basic health standards. Management needs to address this immediately and keep sick staff away from the food line. Unbelievable and completely unacceptable. ❌ do not go here they do not care about their health and they do not care about keeping things clean.

Awful management

Employees like to play jokes at customers expense. ITS NOT FUNNY! They also mess up your order and refuse to take accountability. Food does not appear to be fresh . This is also not a location I would recommend allowing your daughters to work at. Will not be visiting this location in the future. Will take my business where it is appreciated and staff are professional and trust worthy TO YOUR UPDATED RESPONSE: I find it very concerning that multiple reviews, including this response, were updated within the last couple of hours. It feels more like damage control than genuine accountability. As for this reply, I want to be clear that from my experience, there have been no meaningful changes regarding safety at this location. My concerns were extremely serious and involved my child, and despite that, the situation was not handled in a way that reflects proper responsibility or care. I am also aware that others have had similar concerns, and some employees have chosen to leave rather than remain in that environment. Additionally, there were issues with how incidents were handled internally, which raises further concern. Because of this, I am updating my review to let others know that, in my experience, the safety concerns I raised have not been addressed. I strongly encourage parents and customers to be aware and make informed decisions. Their original response showed no real concern—just a brief message saying they hoped we would return. That response made it feel like their…

The service tonight was excellent. Theu had 3 people up front! Some nights it is only one. The blizzards were delicious. As far as atmosphere, there is none. The building is still in dire need of repairs. I will say, though, the restroom was much cleaner than usual. The ceiling is disgusting. Water marks everywhere, some much worse than others. If you're a clean freak, do not go!

This DQ is GREAT because of ONE VERY SPECIAL EMPLOYEE WHO MAKES THE DQ EXPERIENCE ABSOLUTELY AWESOME.... Mr. HITESH, he makes going to DQ an AMAZING EXPERIENCE: making my Family & Myself wanting to ALWAYS Return to DQ, Specifically this location to enjoy the absolute Best DQ has to offer. Thank You HITESH for always taking care of business properly & professionally. You Are THE MAN_RESPECT!!!!!

Wow incredible Amazing and the best customer service in the world this DQ is the best in the world premier customer service and very good Quality Food, Hitus went above and beyond to give the utmost premier customer service and all of my Food was fresh and delicious please come and support this Location because it will be worth your visit.

Placed an order in the drive thru and when I pulled up to the window I was asked to repeat my order a 2nd time. 30 seconds later I'm read back an order which wasn't what I wanted. I was asked to repeat my order a 3rd time, paid and received something completely different. I pulled up to a Dairy Queen not the flippin' Good Burger. I'd love to know what dispensary the two guys working there go to because they're ether getting some good za or really don't care about their work.

I ordered a dipped cone with sprinkles on it because there was a deal to get a small one for a dollar. When I went to pick it up, which was past the time the app said it would be ready, I had to wait till the person there finished mopping before he made it, which was half ass. He very quickly barely dipped it. It was a very thin layer with ice cream seeping out out over it. And he did not get the sprinkles on it. He said that he couldn't. So he handed me a lid with some on the side. If I wasn't able to get them on the dipped cone, why would I have paid for sprinkles? I would not add sparkles if it was on the side. And, if it isn't an option to get the sprinkles on the dipped cone, then why is it an option on the app? Horrible service.

Ice cream has old taste and stay away from the strawberries

Like it

Ordered a 6 piece chicken strip meal, but they only gave us 3 strips and very few fries and no toast. They didn't include the dipping sauce we asked for. They usually also give you pretty small portions. It can also get super busy because they rarely have more than two people on staff around dinnertime.

They don’t even make food here like corporate wants them to. They do whatever they want. The cookie dough blizzard is supposed to have fudge inside with cookie dough pieces and blended. They omit the fudge. The owner here is more worried about putting money in his pocket than following corporate guidelines. I reported them to corporate as well hopefully something comes out of it.