FIREHOUSE SUBS

They have good customer service!!!

Friendly staff, good subs

My previous order was slightly messed up, but Elena, the Regional Manager, stepped in and quickly resolved the issue. She was professional, attentive, and genuinely cared about making things right. Her excellent customer service, prompt communication, and dedication to customer satisfaction turned what could have been a negative experience into a very positive one. Elena went above and beyond to ensure everything was corrected, and I truly appreciate the time and effort she invested in helping me. Thanks to her outstanding leadership and commitment to excellence, I will continue to be a loyal customer and would highly recommend the Fire House on Orange Avenue to others.

Really good place to get fast food that doesn't taste fast...

Food quality is great

I got a meal for myself and my family and brought it home. When I got home my husband took one bite of his sandwich and he pulled a long hair out of his sandwich. He wouldn't even eat the rest of it. I spent over $20 just on his meal alone and that is disgusting. They should be wearing hair nets working in that type of environment or the very least have their hair pulled back.

These folks that work in the place are absolutely rude… when I walked in no one spoke and I stood there for about 3 minutes and no one said anything. I’m sure they were being racist all 3 were white young men they looked at me and put heads back down. I will never go in there again

I ordered an Uber Eats pickup order and accidentally placed it for the Conway/Michigan Location. Scott the owner was so incredibly kind enough that instead of us having to drive all the way there, he had his staff make the order and had the other location give our order back to the community. It was just such an unbelievably kind gesture when he didn’t have to do something like that. That is the difference between a good manager and a GREAT one. I can tell he is a staple in the community and this will always be my neighborhood firehouse because of his kindness. Thank you, Scott you’re awesome!

We Love Firehouse

Firehouse has the best subs hands down!!

Excellent food as usual with a discount which is unusual

Paige is an awesome employee. She made sure everyone got their order in a timely manner

Wonderful experience Paige is the best ever.

Amazing

This place is TERRIBLE!!!. The service her is awful. Waited 30 minutes for two sandwiches. The service is extremely slow. I was the only person there at the time. I left went to the grocery store next store store I had already placed my order. Went next store to the grocery store. I came back , and my sandwiches were still not made...how is that possible?? To many young people working there no urgency at all. I will be reaching out to corporate as well. Very poor service.

Excellent service. The team member was helpful, and friendly assisting with the app. The food was hot and delicious. Food was ready quickly. The meatball sub is a go to when ordering. 5 stars for service and food.