JW MARRIOTT BONNETT CREEK - BAKE SHOP

Everything was exceptional from hostess to waiter from dining the only one complaint I have not sleeping well our room had loud banging noise go out our whole day once we settle in we did not want to change rooms. We did tell front desk spoke with Derek. He gave us earplugs last night and a fan to block out the noise that was coming from the walls and the windows had to be relaxing weekend. Turned out to be exhausting for a lack of sleep due to the noise coming from the windows in the walls it would be great to have a redo a week away as well. Rm 1535 not a good rm for restful place

It was fabulous. Rooms, restaurants, pools, spa and The People were truly great. I hope to go back soon!

JW Marriott Bonnet Creek strikes a fantastic balance between luxury and value. While it may not reach the level of a Ritz-Carlton or Four Seasons, it also comes with a more approachable price tag. Check-in was smooth, the staff were exceptional, and the location is hard to beat for Disney Springs, the parks, and the water parks. The room was clean, comfortable, and thoughtfully appointed, featuring robes, Epsom salt, quality bath products, ambient lighting, and an Illy coffee machine. The spacious bathroom and incredibly comfortable bed were highlights, though ceramic coffee cups, wine glasses, and a rainfall showerhead would have added an extra touch of luxury at this price point. Service truly stole the show. The staff even called to let us know when the pool reopened after bad weather, a thoughtful gesture that went above and beyond. The pool area was a lot of fun, although the pool bar closed earlier than expected. The biggest drawbacks were the hefty $55 resort fee and the underwhelming food quality at JW Market, despite the warm and friendly staff. I’ve had better breakfast sandwiches at Wawa for 1/3 of the price! Also, you have to go to the 12th floor for ice, which is an inconvenience. Overall, JW Marriott Bonnet Creek exceeded expectations and delivers a wonderful sweet spot between a standard four-star hotel and true luxury. If you’re willing to spend a little extra, especially when using points, I highly recommend it. Will definitely be back!

Great hotel, with great rooms, great breakfast buffet, and great bathrooms.

Quiero expresar mi más sincero agradecimiento a María, nuestra housekeeper, por el excelente servicio y la amabilidad que tuvo con nuestra familia durante nuestra estadía. Desde el primer momento fue muy atenta, cariñosa y siempre estuvo pendiente de que nos sintiéramos cómodos. Tuvo un gesto muy especial con mi hijo, quien es autista, y ese detalle significó mucho para nosotros. Su paciencia, dedicación y calidez hicieron que nuestra experiencia fuera aún más agradable. Personas como María hacen la diferencia y reflejan una verdadera vocación de servicio. Estamos muy agradecidos por su hospitalidad y sin duda la recordaremos con mucho cariño. ¡Gracias, María!

Awesome hotel!!!

Outstanding experience every time we visit. The JW Bonnet Creek is our favorite hotel in the Disney area - a beautiful hotel only enhanced by the quality of service by the staff. We’re local-ish and this hotel is one we always look forward to when visiting the Disney property.

AMAZING HOTEL. GREAT SHUTTLE TO DISNEY PARKS RESTAURANTS AND BAR TOP NOTCH

JW Marriott Orlando Bonnet Creek Resort & Spa was a beautiful and comfortable place to stay. The room was clean, spacious, and relaxing, and the hotel had a very modern feel. It’s a great spot for a getaway in Orlando.

Brenda F in Housekeeping made my stay at the JW Marriott Orlando truly exceptional. Every day after long conference sessions, I would return to a room that was spotless, welcoming, and beautifully cared for. It was clear that she took great pride in her work. What made her service especially memorable were the thoughtful personal touches. She noticed that I was a reader and left me a bookmark, which was such a sweet and unexpected gesture. She also left me a special gift that made me feel genuinely valued as a guest. Before I checked out, I had the pleasure of meeting Brenda in person, and she was just as wonderful as her service reflected—kind, warm, and incredibly thoughtful. She embodies the level of care and attention that makes a luxury hotel experience feel truly special. Thank you, Brenda, for making my stay so memorable. Team members like you are exactly why guests choose to return to places like the JW Marriott Orlando.

I worked a conference here, and due to the last minute nature of my attending, I ended up needing to bring my wife and newborn daughter along. Because of this, I had some requests at check in to help my wife and I out. Derek was working the front, and really went above and beyond to do what he could to accommodate my family. I wanted to give him special recognition. The hotel itself is upscale modern, the rooms were wonderful, I was a big fan of the beds, and the amenities on site were amazing-especially the onsite coffee shop and steakhouse. This is a fantastic hotel right close to Disney. Whether you’re coming for a conference or to enjoy the parks, I’d highly encourage you to book a stay at the JW Bonnet Creek. It’s a true luxury experience but a fantastic value for the price.

From check in to check out I had a really wonderful time. Because I was staying for a work event, I didn’t get to leave the property too much for dinner. We did eat dinner at Sear + Sea bar where the service was exceptional. I had the best shrimp ceasar salad of my life here. My room was spacious and clean. Special shout to my boy Sean, he was awesome. Gave me recs on where to watch the Knick Game. It’s people like that that make a stay fee like home. Overall an amazing stay.

My stay at this hotel was extremely disappointing and became one of the worst hotel experiences I have ever had. The room cleanliness was poor from the start. Carpets were dirty, cupboards were dusty, and the bathroom was only superficially cleaned. Despite multiple complaints over several days, housekeeping repeatedly failed to maintain an acceptable standard, and improvements only came after repeated follow-ups. The most serious issue occurred when a bellboy pushing a heavily loaded luggage trolley struck me forcefully in the back while I was waiting outside the lobby. The injury caused significant pain and affected the remainder of my family holiday, including our first Disney trip. I was unable to enjoy attractions, struggled to walk for extended periods, and could not fully use Disney tickets and services that had already been purchased. What made the situation worse was the hotel's response. After reporting the incident, I experienced repeated delays, poor communication, and a complete lack of management involvement. I had to chase updates multiple times, received little meaningful follow-up, and was repeatedly referred to Security rather than being contacted directly by a manager. Apart from one compassionate engineer who offered assistance after seeing me struggling, nobody appeared genuinely concerned about my wellbeing. Throughout the entire process, I felt ignored, dismissed, and unsupported. A simple call from management, medical assistance, or any gesture of…

The hotel itself and the rooms are lovely, but I can’t say enough good things about the customer service at this hotel. From the valets and front desk staff to the market store employees and Jeff in the restaurant - they all went above and beyond and made our stay a delight.

The hotel was great. The rooms were very nice and the restaurants were terrific. My only complaint is that the closets were very small.You could not hang very many clothes in them.

We stayed at the JW Marriott Orlando Bonnet Creek after several busy days at the parks, and it was exactly what we needed. The hotel was calm, relaxing, and a great place to unwind, but what truly stood out was the service. Every interaction we had was excellent. From the moment we arrived, the parking staff was welcoming and organized. Check-in was smooth and friendly. The shuttle drivers were courteous, the pool staff was attentive, and everyone we encountered seemed genuinely interested in making sure guests had a great experience. It wasn’t just one employee or one department—it was consistently outstanding service throughout our entire stay.

Beautiful property, warm friendly staff, comfy clean rooms. Stayed for a three day conference. Would absolutely stay again. Resort had everything you would need, good restaurants, our conference food was top notch. Beautiful pool, trendy and hip rooftop bar/restaurant. You can watch Disney fireworks at night. The one small thing is it is a bit isolated for walking. If you leave property you need a car and or rideshare. We stayed on property the entire time.

My stay at this hotel was extremely disappointing and became one of the worst hotel experiences I have ever had.||The room cleanliness was poor from the start. Carpets were dirty, cupboards were dusty, and the bathroom was only superficially cleaned. Despite multiple complaints over several days, housekeeping repeatedly failed to maintain an acceptable standard, and improvements only came after repeated follow-ups.||The most serious issue occurred when a bellboy pushing a heavily loaded luggage trolley struck me forcefully in the back while I was waiting outside the lobby. The injury caused significant pain and affected the remainder of my family holiday, including our first Disney trip. I was unable to enjoy attractions, struggled to walk for extended periods, and could not fully use Disney tickets and services that had already been purchased.||What made the situation worse was the hotel's response. After reporting the incident, I experienced repeated delays, poor communication, and a complete lack of management involvement. I had to chase updates multiple times, received little meaningful follow-up, and was repeatedly referred to Security rather than being contacted directly by a manager. Apart from one compassionate engineer who offered assistance after seeing me struggling, nobody appeared genuinely concerned about my wellbeing.||Throughout the entire process, I felt ignored, dismissed, and unsupported. A simple call from management, medical assistance, or any gesture of…

I recently stayed at this hotel while attending the Sterling Conference and wanted to give a special thank you to Brianna and Valeria at the front desk. They provided outstanding service throughout my entire stay. They were always friendly, professional, and willing to help with any questions I had. Both Brianna and Valeria went above and beyond to make sure I had everything I needed, and their kindness truly made my experience even better. Excellent customer service like theirs is hard to find, and they deserve recognition for the amazing job they do. Thank you both for making my stay such a pleasant one!

My husband and I recently spent 5 nights here with our almost 2 year old son. Overall, we had a fantastic experience and look forward to returning. Most of the staff were incredibly kind and helpful. Jari (name may be slightly off) was our lunch server 2 times at unreserved and he remembered our orders. He also took time to talk to our son about his cars. Our breakfast server was fantastic and by the 3rd day, he greeted me with my latte and I didn’t even have to order it. The breakfast buffet is incredible! The front desk representative who checked us in was not very friendly and provided minimal details about the resort. She also didn’t share any benefits we’d receive from our BonVoy status. I asked about breakfast because I had seen it in other reviews and she then shared the details. The breakfast buffet is over $40 per person so it’s not an insignificant perk.