PANDA EXPRESS #1304

As often as I come to this location I was very shocked with this evening’s service. The staff is very inattentive and cold. They did not greet as we entered the establishment. Approaching the counter still there was no greeting. I waited for about five minutes, no one said anything or even acknowledged that I was there, but made eye contact. One person cooking, another completing orders that looked like were backed up because several people were waiting. Understanding that it was busy I waiting patiently but eventually walked out not served at all and no one said anything. I probably won’t return to the location again because as a paying customer service is very big to me and this was unacceptable. If you don’t want to do the job then find something else you may enjoy doing.

The place was overwhelmed. People lined up to the door and on line orders were stacking up because food was low and had to wait for the cooks to catch up. It was still over half-hour before we were served. Then it was smaller portions than they usually give you. They need Separate area to do online and uber eats and have people only doing that. Two weeks later and it is still the same. Nothing has changed.

The food was good, but the line was so long ( it was out the door) that it was luke warm to cold by the time we got it. The staff was insufficient for the Friday evening crowd. I suggest they add staff so the food is ready faster and is actually hot. We and a number of other customers ate outside because it was so crowded. The tables were not cleaned and some of the few chairs there were broken. These issues are easy and inexpensive to prevent.

They missing the express to go with the panda

Terrible service! I asked for a couple extra teriyaki packages and the young guy Warren acted like I was bothering him.

I wish the Orange Chicken quality was more consistent. Half the time it is good, half the time, there is no chicken - all breading. Half the time the broccoli beef is old and soggy, and half the time it is fresh and crispy. The biggest problem is the orange chicken. They should call it orange fried breading if there isn’t any chicken in there. Also, I usually stand there for about 5 minutes waiting for someone to had me my online order that is ready and getting cold.

A las 9:00 pm el personal está más preocupado en cerrar el local que en atender a los clientes. Una esperan de más de 25 minutos y le faltaba prepara mi pedido pero no lo estaban haciendo.

All the workers had on NO GLOVES! I watched an employee touch everything in the kitchen bare hands then touch ingredients to cook the food! All bare hands. Touch some meat in a bag still no gloves. I was so disgusted with watching that and seeing one employee give the others so much attitude. 5 minutes watching that and walked out from the disgust! Do better!

The staff seemed uninterested and unfriendly, like they didn’t want to be there. When I asked a simple question about the menu, I got a short, dismissive response. No one smiled, and the overall attitude felt cold and unwelcoming. To make matters worse, I noticed an employee Terra, handling food without wearing gloves, which is a basic hygiene expectation. That was honestly pretty concerning and made me question the overall cleanliness of the place. For a place that’s usually quick and reliable, this visit was a letdown. I won’t be coming back to this location anytime soon.

Very disappointed with the service at Panda Express today. An employee filled up an entire tray of food for one customer’s to-go order, but when it was our turn and we asked for the same item, we were told to wait because it was no longer available. I waited 15 minutes while the orders were still sitting on the table, which was extremely frustrating. This felt unfair and poorly handled. There should be consistency and consideration for all customers, not just one order taking everything. Definitely not a good experience.

Faith and Desmond were awesome, great customer service. Helped us with our food choice and they were on point. Customer service 10/10

Why does it feel like I’m in Antarctica in here?

I'm going to start out by saying I'm sorry I forgot the girl who was working there but the time is 1:40 p.m. Tuesday March 3rd and that girl is amazing She was moving around like this no tomorrow doing great service still managed to serve people and cash them out She is amazing. And like I said I do apologize I forgot her name

Chain store, but this one is particularly bad

Never has anything you want, always out and don’t restock it.

Employee told us about buying large a LA carte box versus medium. Clean & nice atmosphere. Food needs to be hot, not lukewarm. Green beans w/chicken is very good. Parking lot shared with other businesses. Easy in & out.

The staff were extremely inattentive and uninterested. I had to wait half an hour just to be able to place my order. I definitely do not recommend this place.

Workers are rude and ignore the drivers that are picking up and the staff can't multi-task.Handing , in order to a driver while ringing somebody up causing the driver to wait an unnecessary amount of time

Went in to grab lunch today and to my surprise the cook was handling food with out gloves , when questioned I was told they don’t have to ! I couldn’t believe my ears , not only for sanitizer reasons but the amount of cross contamination I witnessed was scary. Employees VERY rude basically told me if I didn’t like it don’t eat there . Asked for a manager of course no one available till Friday . Well I took your advice definitely won’t be eating at this location. BEWARE!!

Akira is the manager here at this location I came in with an allergy request The person behind the counter told me that they could make something and then they told me that they couldn't cuz I believe the gentleman in the back did not want to make it because it was after 9:00pm The manager was too busy cleaning the bathrooms to come up and actually talk to an upset customer I don't think I would ever come back to this location at all extremely poor management skills for a manager not to come up and actually speak to a customer !!!! I don't think if you can't come up and resolve a problem I don't think you need to be a management stay cleaning the bathrooms