PAPA JOHNS PIZZA #268
- Health grade
- A · 99/100
- Orange County rank
- Safer than 87%
- Diner rating
- 3.7 ★ · 928 reviews
- Violations
- 1 basic
- Last inspected
- Apr 2026
Its latest inspection on April 7, 2026 cited 1 basic violation. Diners give it 3.7 across 928 reviews. It's a Pizza spot in Orlando.
A · 99/100 · safer than 87% of Orange County restaurants we grade
Get directions Call (407) 859-7272
Restaurant details
- Health grade
- A (99/100)
- Violations
- 1 total — 1 basic
- Address
- 5898 S ORANGE BLOSSOM TRL, Orlando, FL
- Cuisine
- Pizza
- Categories
- Pizza restaurant
- Price
- $
- Rating
- 3.7 stars (928 reviews)
- Phone
- (407) 859-7272
- Website
- Official website
Community Rating
Reviews via GoogleWhat diners say — our read
Diners are harder on this place than the health inspector was. Reviews that raise front-of-house average just 2.1 stars — this is where the complaints concentrate. After that, wait times appears most often — 20% of the corpus, averaging 3.7.
The single most common rating left here is 5 stars (8 of 15). Of the 15 rated reviews, 8 sit at four stars or better and 7 at two or below. No one in this corpus comments on how much food arrives at all. Dates on these reviews range from Jul 2025 to Jun 2026.
Against that, the kitchen inspects well — an A (99/100), 1 basic violations at the most recent DBPR visit. The visit behind that grade was April 7, 2026. That puts it ahead of 87% of graded kitchens in Orange County. For specifics, the last inspection cited insects/rodents/pests.
The weak part of this listing is the experience, not the sanitation — those are different failures. The reviews themselves follow, unedited and newest first.
Our own analysis of 15 reviews for this restaurant, set against its Florida DBPR inspection record. How we calculate grades →
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Tell them waitress to show respect
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no good my friend pague 40 por una pizza extra grande me dijeron que en 30 mitos iba a llegar y llegaron ala ora y media la pizza perecía que lo sacaron de refrigerador y aparte el la pizza no era parecía la pizza que pedí que maldito coraje me dio llegó toda revuelta y lasta le sacaron un pedazo
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I ordered through Uber, and spent $44 for 2 pizzas. I spent $5 for extra cheese, neither of them had much cheese at all. The dough was soggy, it was not fully cooked, and calling the manager at the store resulted in me being hung up on when I explained the issue. I called, back, left on infinite hold. There is a reason Papa John's is failing.
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Super rude red head old lady made my experience VERY unpleasant
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Great long wait times
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Best pizza in Orlando..in my opinion
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I used to order Papa John’s 2–3 times a month, but after my experience in July 2025 I will never order from them again. While staying at the World Center Marriott in Orlando, my delivery was sent to the wrong hotel. When I called, they asked if I wanted the driver to pick the pizza up from that hotel and bring it to me, which I found completely unacceptable. I requested a refund instead, was promised one, and never received it. I escalated the issue to the corporate office and they again promised a refund that still has not been issued. I had to pay for another meal that night, and Papa John’s has refused to make this right, so they’ve lost a loyal customer.
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I’m really disappointed with my recent visit to Papa John’s. Not only was my order made incorrectly, but when I tried to call the store to get it fixed, I was put on hold for over 20 minutes. All I wanted was to have my order remade correctly so I could come back and pick it up, but the lack of communication and customer service made the situation even more frustrating. It shouldn’t be this difficult to get a simple order corrected. This experience has definitely made me reconsider ordering from this location again.
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After the Renovation they have really stepped up in service 🙌🏼
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They were super quick with my pizza, and when I asked to purchase an extra garlic butter (I had my change all ready to go), he said "Don't worry about it, how many do you need?" And I said I only needed one extra, and he just grabbed two and gave them to me with no hesitation. Pizza was amazing and hot. 🥰
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They were super rude and didn’t deliver our pizza and was not listening to our concerns and was shown being racist don’t order here
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Buenisimo para llevar
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Great tasting pizza
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Me encanta comprar aqui la pizza porque el servicio es muy rapido y la pizza es rica.
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I've ordered from this location three times and each time the pizza was great and customer service was also great.
Overall Score
59 / 100
Composite score from health grade, dietary options, ratings, and inspection record — distinct from the state-derived health grade.
Opening hours
- Monday
- 10 AM to 12 AM
- Tuesday
- 10 AM to 12 AM
- Wednesday
- 10 AM to 12 AM
- Thursday
- 10 AM to 12 AM
- Friday
- 10 AM to 1 AM
- Saturday
- 10 AM to 1 AM
- Sunday
- 10 AM to 12 AM
Inspection history
The following records are from Florida DBPR public inspection records, most recent first.
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April 7, 2026 · Routine - Food
Inspection Completed - No Further Action
0 high-priority · 0 intermediate · 1 basic
- 35 — Insects/rodents/pests; outer openings protected against pests
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September 3, 2025 · Routine - Food
Call Back - Complied
0 high-priority · 0 intermediate · 4 basic
- 31 — Handwash sinks accessible; handwashing supplies & sign provided
- 40 — Employee personal belongings
- 50 — Current license, properly displayed
- 51 — Other conditions of sanitary & safe operation
This grade is calculated by us from Florida DBPR public inspection records — Florida does not issue official grades. How we calculate it →
Data last updated: April 7, 2026