PIZZA HUT 032641

Food took very long, restaurant was cold and uncomfortable to sit in, costumer service was not good. All in all not a great experience. Would not come back and would’ve not purchased if I knew this would be the experience.

The staff here is rude and incompetent, they left me standing in the restaurant for almost an hour and anytime I asked on the order update they just went back to work and ignored me. The third time I asked for an update they told me they had to remake it and I had to wait another 10 minutes, avoid this trashy location at all costs. There are much better pizza options nearby.

Muy decepcionado, como que por una pizza que cuesta 17.99 y te cobran 28.42 que clase de robo, te están robando el dinero y después dicen que el presio del restauran por comer ahí en 10 dolares, no vuelvo más.

Si pudiera darle 0 estrellas se las daría. pésimo servicio de atención al cliente. Estuve casi una hora esperando una orden de 8 pizzas

El peor servicio que he vivido, el personal simplemente no está en sus puestos y lo único que se oye en la cocina es fiesta, estuve 30 minutos esperando un pedido que yo sabía que ya estaba listo. Gerencia tomen cartas en el asunto por situaciones como está es que Pizza Hut ya no es referente de nada. Lástima por qué en algún momento lo fue.

Staff was not very knowledgeable when it came to her math

👍👍👍👍

⭐ One star for good reason!! We’ve ordered from here plenty of times, but tonight was a complete failure. I placed my order at 9:14 PM. At 9:52 PM, I got a text saying it was “on its way.” We live 1.5 miles down the road. It never came. I called at 10:17 PM and was told the driver “must have stolen it.” You’d remake it and send it out. I called again at 11:00 — told a driver would be “assigned shortly.” At 11:42 PM, nearly two and a half hours after ordering, I was told you were “just going to send the driver.” At that point I cancelled. That’s not a delay. That’s three hours of being told whatever would get me off the phone. No food, no urgency, no real accountability — just excuses passed from one call to the next. A loyal customer doesn’t expect perfection, but they do expect to actually receive the order they paid for, or a straight answer when something goes wrong. We won’t be ordering again. Fix your delivery operation and train your staff to do more than stall.

I was in this Pizza Hut today 6-10-2026 about 12:40pm. There was a guest in front of me. When the employee came up to help . The guest in front of me started complaining that the employee has a bad attitude when speaking. The employee tried to resolve the issue and could not . She tried to ignore the other in order to help me. When she did this the other guest picked up what I believe was a tip jar and threw it with a lot of force at the employee.

Very disappointed in my visit there. I was there with my family a few days back because my grandchildren wanted pizza hut. First, it took awhile for us to get seated. Then it took the young lady a lengthy amount of time to take our order. Once we got our order, the only things that we enjoyed were the wings, the cheesesticks and the pizza were slightly burnt. The server never came back to ask us how our meal was or if we needed anything else. The other 2 families seated were also upset, one guy had to yell to the back a few times to get the bill because all the employees were in the back talking. Very disappointing!! I know this company has high standards, its ashame its employees that day didn't. My last visit there!!

We didn't get our food for over an hour and a half after we ordered. We called the restaurant to no avail. It took so long that the order shifted through 3 delivery drivers before finally being delivered. When it did arrive, it was wrong. We contacted the restaurant to get a refund and were told that the refund would process, but even if the refund does go through, there's now another group of people that will never order Pizza Hut while in Orlando.

They do not answer the phone in a timely manner! Orders are delayed

The service was terrible, I’m never coming back! Pizza Hut, you are awful!

What a PATHETIC excuse for a Pizza Hut. I placed an order at 10:30 Saturday night for it to be delivered to my hotel. An hour wait? Fine. It’s Orlando on a Saturday, not a problem. The problem is that it should NOT take an hour and an additional 45 minutes to make the food and give it to the driver. The only number that was going up was the arrival time. (The driver was great, it wasn’t his fault; and the pizza was hot. Kudos to him.) Also want to give a heads up and absolute SHAME to the “call center” I was directed to. You are calling a local number. You should NEVER be directed to a call center on the other side of the planet or wherever they are. I wish I remembered her name, because the woman was absolutely nasty and hung up on me. She was the utmost pathetic customer service rep. She needs to lose her job immediately! I will be using a different location that caters to customers, and of course one that answers a telephone and doesn’t kick you over to a random call center for local business. Shame and disgust, call center. You failed!

45 minutos esperando una pizza. Dijeron que se les perdió nuestra pizza entre los pedidos. Cubiertos de plástico, inservibles para comer pizza.

It takes forever to get your order ready. I think they prepare the order once you are onsite to pickup. I stayed at hotel next to the restaurant and i ordered from the app and it takes around 1 hr to pickup the order and restaurant was not busy, it was around 11:30 pm. ‘Foods are great though but service are not.

Just dont. Pizza was absolutely disguisting. Undercooked & rubbery. Oh and the little girl at the register tried to not give me my change because she doesnt know how to count. I wasn't even mad at her but like the manager was just standing there not helping at all.

Really slow service. The atmosphere is decently nice inside the store. However the speed is godly slow I ordered nearly half a hour waiting and driving around for minutes until the status told me it was ready. It was in fact not ready, many people came in and grabbed their food first after me as I was already waiting inside the store. Should definitely hire more people to work inside the kitchen to meet demand or fix the system or accurately let customers know their food is ready instead of having to wait inside the lobby for a total of an hour.

Ruined our evening and a birthday meal experience. More focused on telephone orders. Drinks took ages to come out and we were the only table currently eating in. No communication so when they ran out of ingredients to make certain pizzas our table had staggered food brought out as we had to change order. To top it off the melt alternative I had as they couldn’t make what I wanted was very disappointing. We wished we went next door to kfc!

Called to order delivery because they said they could accommodate my allergy. Spoke to 2 different people then was hung up on. Ridiculous.