POLLO TROPICAL #228

Health grade
A · 98/100
Orange County rank
Safer than 80%
Diner rating
3.9 ★ · 3,306 reviews
Violations
2 basic
Last inspected
Mar 2026

Its latest inspection on March 6, 2026 cited 2 basic violations. Diners give it 3.9 across 3,306 reviews. It's a Cuban spot in Orlando. Menus here flag options for vegetarian, dairy-free, and healthy diners.

A · 98/100 · safer than 80% of Orange County restaurants we grade

Get directions Call (321) 251-6217

Restaurant details

Health grade
A (98/100)
Violations
2 total — 2 basic
Address
5294 INTERNATIONAL DR, Orlando, FL
Cuisine
Cuban
Categories
Chicken restaurant, Cuban restaurant
Price
$10–20
Rating
3.9 stars (3306 reviews)
Neighborhood
Florida Center
Seats
72
Phone
(321) 251-6217
Website
Official website
Photo of POLLO TROPICAL #228
Photo: Pollo Tropical

Community Rating

Reviews via Google
3.9 Community-sourced rating 3,306 reviews
Read all reviews on Google →

What diners say — our read

4.6 stars across 15 reviews, an A on the inspection — a rare case where both halves agree. Reviewers who mention front-of-house rate this place 4.8 on average — it is working in the restaurant’s favour. After that, wait times appears most often — 20% of the corpus, averaging 4.0.

No one in this corpus comments on how much food arrives at all. The split is 14 positive to 0 negative across 15 rated reviews, with 1 in the middle. The single most common rating left here is 5 stars (10 of 15).

Against that, the kitchen inspects well — an A (98/100), 2 basic violations at the most recent DBPR visit. The visit behind that grade was March 6, 2026. On health score it sits safer than 80% of the Orange County restaurants we grade. For specifics, the last inspection cited wiping cloths and storage & handling of clean equipment and utensils.

With both signals pointing the same way, there is little to argue about on this listing. Full reviews follow below in the order they were left.

Our own analysis of 15 reviews for this restaurant, set against its Florida DBPR inspection record. How we calculate grades →

  • June 29, 2026

    Muy buena comida y muy buena atención. El pollo es fresco y asado a la parrilla.

  • June 27, 2026

    6-27-26/ Great place to eat and very fast service!!!!! 👏🏽👏🏽👏🏽👏🏽 Also Janelle she have very great energy and beautiful smile!!!! Also manger she was very awesome too!!!! Definitely will come back for lunch 🔥🔥🔥🔥🔥

  • June 23, 2026

    Good food at a gret price.

  • June 20, 2026

    Muy buena la atención y el pollo estaba rico ,la cajera fue muy amable

  • June 18, 2026

    The food was great; their pork is excellent. Ordered online and picked up through the drive thru window; I asked for three cups of water and got a weird look from the lady that handed me the food. Good experience otherwise.

  • June 16, 2026

    Great food

  • June 16, 2026

    The food is good and warm. The employees ate nice and friendly when they finally get to you. The wait is a bit too long because it appears they do not have enough employees to make the operation run a bit smoother and quicker. They do not seem to have enough seating for being in a tourist area. Could use a few more tables. They honor the reward system PT has.

  • June 12, 2026

    La comida es muy rápida y sales de apuros muy rápido, el pollo es rico y viene acompañado de arroz y frijoles

  • June 11, 2026

    Could be better

  • June 11, 2026

    Excellent service Yannilys was nice

  • June 11, 2026

    La Señorita Yaneisys excelente servicio

  • June 10, 2026

    Nijahlin is very nice and helpful. I had a great time here at Pollo Tropcial. One of the best I’ve ever visited.

  • June 10, 2026

    If you’re on International Drive you must try, I never had a problem here. Chicken is always cooked to perfection and Customer Service is always pretty good.

  • June 7, 2026

    It was my first time there, and even though there was a ton of food to pick from, it was a bit much. So many choices, but not much help for newbies. It felt like you were supposed to already know everything and how to order. The food was awesome, but some help or clearer signs would make it way better for new people. It's always packed, so get ready to wait in line for a bit.

  • June 2, 2026

    Muy buena comida

Overall Score

70 / 100

  • Health inspection grade 40/40
    Grade A
  • Dietary transparency 10/20
    3 options listed
  • Community rating 16/20
    3.9★ average
  • Hidden-gem status 0/10
    Not flagged
  • Track record 4/10
    Stable, 0% clean

Composite score from health grade, dietary options, ratings, and inspection record — distinct from the state-derived health grade.

Opening hours

Monday
10:30 AM to 12 AM
Tuesday
10:30 AM to 12 AM
Wednesday
10:30 AM to 12 AM
Thursday
10:30 AM to 12 AM
Friday
10:30 AM to 12 AM
Saturday
10:30 AM to 12 AM
Sunday
10:30 AM to 12 AM

Inspection history

The following records are from Florida DBPR public inspection records, most recent first.

  1. March 6, 2026 · Routine - Food

    Inspection Completed - No Further Action

    0 high-priority · 0 intermediate · 2 basic

    • 21 — Wiping cloths; clean & soiled linens; laundry
    • 24 — Storage & handling of clean equipment and utensils; air drying
  2. August 29, 2025 · Routine - Food

    Inspection Completed - No Further Action

    1 high-priority · 0 intermediate · 2 basic

    • 03 — Temperature control of foods (cold/hot holding, cooking, cooling, reheating)
    • 08 — Cross-contamination: raw foods separated; food protected during prep/storage
    • 24 — Storage & handling of clean equipment and utensils; air drying

This grade is calculated by us from Florida DBPR public inspection records — Florida does not issue official grades. How we calculate it →

Data last updated: March 6, 2026