POLLO TROPICAL #228
- Health grade
- A · 98/100
- Orange County rank
- Safer than 80%
- Diner rating
- 3.9 ★ · 3,306 reviews
- Violations
- 2 basic
- Last inspected
- Mar 2026
Its latest inspection on March 6, 2026 cited 2 basic violations. Diners give it 3.9 across 3,306 reviews. It's a Cuban spot in Orlando. Menus here flag options for vegetarian, dairy-free, and healthy diners.
A · 98/100 · safer than 80% of Orange County restaurants we grade
Get directions Call (321) 251-6217
Restaurant details
- Health grade
- A (98/100)
- Violations
- 2 total — 2 basic
- Address
- 5294 INTERNATIONAL DR, Orlando, FL
- Cuisine
- Cuban
- Categories
- Chicken restaurant, Cuban restaurant
- Price
- $10–20
- Rating
- 3.9 stars (3306 reviews)
- Neighborhood
- Florida Center
- Seats
- 72
- Phone
- (321) 251-6217
- Website
- Official website
Community Rating
Reviews via GoogleWhat diners say — our read
4.6 stars across 15 reviews, an A on the inspection — a rare case where both halves agree. Reviewers who mention front-of-house rate this place 4.8 on average — it is working in the restaurant’s favour. After that, wait times appears most often — 20% of the corpus, averaging 4.0.
No one in this corpus comments on how much food arrives at all. The split is 14 positive to 0 negative across 15 rated reviews, with 1 in the middle. The single most common rating left here is 5 stars (10 of 15).
Against that, the kitchen inspects well — an A (98/100), 2 basic violations at the most recent DBPR visit. The visit behind that grade was March 6, 2026. On health score it sits safer than 80% of the Orange County restaurants we grade. For specifics, the last inspection cited wiping cloths and storage & handling of clean equipment and utensils.
With both signals pointing the same way, there is little to argue about on this listing. Full reviews follow below in the order they were left.
Our own analysis of 15 reviews for this restaurant, set against its Florida DBPR inspection record. How we calculate grades →
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Muy buena comida y muy buena atención. El pollo es fresco y asado a la parrilla.
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6-27-26/ Great place to eat and very fast service!!!!! 👏🏽👏🏽👏🏽👏🏽 Also Janelle she have very great energy and beautiful smile!!!! Also manger she was very awesome too!!!! Definitely will come back for lunch 🔥🔥🔥🔥🔥
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Good food at a gret price.
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Muy buena la atención y el pollo estaba rico ,la cajera fue muy amable
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The food was great; their pork is excellent. Ordered online and picked up through the drive thru window; I asked for three cups of water and got a weird look from the lady that handed me the food. Good experience otherwise.
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Great food
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The food is good and warm. The employees ate nice and friendly when they finally get to you. The wait is a bit too long because it appears they do not have enough employees to make the operation run a bit smoother and quicker. They do not seem to have enough seating for being in a tourist area. Could use a few more tables. They honor the reward system PT has.
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La comida es muy rápida y sales de apuros muy rápido, el pollo es rico y viene acompañado de arroz y frijoles
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Could be better
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Excellent service Yannilys was nice
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La Señorita Yaneisys excelente servicio
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Nijahlin is very nice and helpful. I had a great time here at Pollo Tropcial. One of the best I’ve ever visited.
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If you’re on International Drive you must try, I never had a problem here. Chicken is always cooked to perfection and Customer Service is always pretty good.
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It was my first time there, and even though there was a ton of food to pick from, it was a bit much. So many choices, but not much help for newbies. It felt like you were supposed to already know everything and how to order. The food was awesome, but some help or clearer signs would make it way better for new people. It's always packed, so get ready to wait in line for a bit.
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Muy buena comida
Overall Score
70 / 100
Composite score from health grade, dietary options, ratings, and inspection record — distinct from the state-derived health grade.
Opening hours
- Monday
- 10:30 AM to 12 AM
- Tuesday
- 10:30 AM to 12 AM
- Wednesday
- 10:30 AM to 12 AM
- Thursday
- 10:30 AM to 12 AM
- Friday
- 10:30 AM to 12 AM
- Saturday
- 10:30 AM to 12 AM
- Sunday
- 10:30 AM to 12 AM
Inspection history
The following records are from Florida DBPR public inspection records, most recent first.
-
March 6, 2026 · Routine - Food
Inspection Completed - No Further Action
0 high-priority · 0 intermediate · 2 basic
- 21 — Wiping cloths; clean & soiled linens; laundry
- 24 — Storage & handling of clean equipment and utensils; air drying
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August 29, 2025 · Routine - Food
Inspection Completed - No Further Action
1 high-priority · 0 intermediate · 2 basic
- 03 — Temperature control of foods (cold/hot holding, cooking, cooling, reheating)
- 08 — Cross-contamination: raw foods separated; food protected during prep/storage
- 24 — Storage & handling of clean equipment and utensils; air drying
This grade is calculated by us from Florida DBPR public inspection records — Florida does not issue official grades. How we calculate it →
Data last updated: March 6, 2026