POLLO TROPICAL #52

Food is always super good. Went late night around 11 and they had to substitute some stuff but I still had plenty of food! The chicken is always so good.

I ordered a family meal, the girl on the speaker said it was going to be 20 minutes, i said it was fine. I got to the window and it was ready and they handed it to me right away and the 2 girls working the window were laughing. I don’t understand what was funny. What was the point of lying and saying it was going to be 20 minutes when it really wasn’t. I went at 8:40, not even close to closing time. So I don’t understand the issue. This isn’t even the first time I’ve had an issue with this location and I don’t usually complain, they have forgotten items on my delivery orders. They mix up family meals with individual meals.

Great service and delicious food

Raquel was very sweet and helpful ! 10/10 visit

This is my pollo tropishop loaded. The only thing is they forgot the chicken, good luck trying to speak with someone. Their sorry answering service is just as bad.

Got a half chicken with yellow rice and beans. Spent under $11. Flavor is good and chicken is tender. Cilantro sauce is amazing. I went to this location @ 11:30 pm and they still had all the items unlike other stores.

Good place to eat

I stopped at Pollo Tropical because I wanted a quick, affordable meal that wouldn’t be a nutritional disaster. I’ve been keeping a food journal recently using ChatGPT, tracking what I eat, drink, and how I feel throughout the day, so I was looking for something that would fit into a normal, active Saturday without feeling like a compromise. What I got was one of the most satisfying meals I’ve had in weeks. I ordered the quarter chicken with black beans and brown rice, a Diet Coke, and enough Poyo Poyo sauce to make responsible decisions impossible. The chicken was hot, juicy, and flavorful. The beans and rice were simple, filling, and exactly what I needed after a day spent gallivanting between used bookstores, Barnes & Noble, and the mall. The whole meal came to just $11.91, which feels like a bargain these days. Things escalated quickly. The chicken was so good that during one particularly enthusiastic bite, a small piece achieved escape velocity, flew off my fork, landed on my phone, and activated ChatGPT’s voice mode. For a brief moment, my food journal became a live-action event. ChatGPT immediately began offering observations about my afternoon while I frantically tried to explain that I was under attack by airborne poultry. I regret nothing. The Poyo Poyo sauce deserves its own paragraph. Tangy, creamy, and highly addictive, it transformed an already good meal into one of those meals where you’re chasing every last bean and grain of rice around the container. As the…

I was not a fan of the chicken Cesar wrap it was so bland and gloss and the yucca fries were kinda cold and hard disappointed the two stars is for the girl in the window she was sweet

Got a classic tropichop with grilled chicken, there is no chicken at all

Employees were arguing so much they couldn’t hear the orders and the is not edible.The food wasn’t even hot and had no flavors it was just plain.Most of the workers didn’t even speak Spanish and all of the customers spoke Spanish.

Horrible establishment.!!! I was given raw chicken in the drive-thru in my order because they were rushing the orders instead of preparing it properly. I went inside to address this issue and show my chicken still pink, the young Spanish manager name (NICOLE), gave me an attitude and stated, “I didn’t serve it to you”. So I politely waited for a fresh order of chicken to grill and NICOLE picked a piece up with the fork and stated to me, “Is it done how you like it?” The lobby was filled with aggravated and impatient customers waiting for food to be prepared, while the manager stood behind the counter being unprofessional and laughing. I’ll never order from this place again.

Fresh, hot food. The Yucatan cheese bites were delicious, as well as their chicken Ceasar wrap!

I went when they opened on Sunday 5/3/26. I noticed the difference right away. The place was clean, everything was stocked and most importantly the food was ready! Maria prepared my order and she was great! I’m really glad for the staff that was working there….they were all working together. I’m sure other customers have noticed the difference too✌️

Excellent foods