WENDY'S #12972

Always the same issue. I get to the drive thru line and there no one Infront of me and no one behind me. I order my food. You would think it’s going to be a quick service …WRONG. I pay AND AFTER I PAY is when they ask me if I can park on one of the spots to the side because the food is not ready. It’s frustrating because I only get 30 mins for lunch , they tell you it’s only going to take 2 mins yet they don’t come out with ur food for another 10 mins. I can’t drive away because I already paid for my food. This is not the first time this has happened or the second… this is multiple times. ITS CALLED FAST FOOD FOR A REASON. If I wanted to wait 20 mins for my food I would’ve gotten to Chili’s

Me gusta

Went there this morning at around 9:50/10am and grabbed a number 1 with an orange juice. Unfortunately the only good thing was the wedges and OJ because the sandwich wasn’t even freaking cooked! I will never return here again after this b.s., I wanted to go back and give them their trash back but had an appointment at Lake Nona plus I already know how this goes. Denial or “why did you wait so long to come back?” or “oh but you took two bites?” Dude it didn’t register until I felt the raw texture through the crunchiness of the outer part of the uncooked chicken. The picture speaks for itself, do NOT waste your time! This was today Tuesday May 19th, 2026.

The manger on staff today made my day. Was sitting in a pull through spot for a while for a simple mistake but they really made my day with how they handled everything

If i could give them less than one star i will give them less. Me and my family got to the store at 9:20pm, there was few costumers in line so by the time the employee took my order (because no self station was working) it was 9:30-9:35pm. Waiting for my food it was already 9:45-9:50pm and the employee on the counter says "we are closing the dining room at 10pm". I dont have any problem with that because I work in the fast food industry and I understand, but the thing is that same employee comes back at 10pm and kick us out of the dining room like it if we where the last ones in the building (there was another table with the same situation than me). I dont know if these employees know... but if a costumer still consuming food they cant kick them out of the building!!!. Is not my problem the young staff doesn't know that it was busy and i received my order at 9:50pm. Is not my problem if the manager want the employees to finish and go home early. Costumer service keep the costumer coming back!!!. Please train there young people to be more respectful and get them trained in costumer service. Im not saying costumer is always right, but teach them how to approach and talk . That is SERVICE

This Wendys has a very bad service. I ask for an order and I received an incorrect order, bad quality food and no sauce,or napkins.

This is a poor excuse for a wrap. It was cold and all the ingredients where badly put together (ie the chicken on one end and the rest on the other). No wonder this Wendy’s was empty at 12 noon when others like CFilA are packed!!! Get your act together Wendys!

Lady in blonde hair rude and absolutely terrible. We asked for sauce and she didn’t want to give me more than one packet. She wasn’t helping at all. Then she was yelling in Spanish to the guys in the back that she hates people who ask for sauce and she is doing her job by not giving any and the guys in the back disrespectful. I had asked for no salt on fries on computer and the lady told me there was no salt when I tried it there was salt. When I asked her why she gave me salt on my fries she rolled her eyes. And after that she spilled my fries all over the tray. Funny story is that I speak Spanish and I am very fluent. These people shouldn’t judge a book by its cover. The manager just stood there like a statue and did nothing about it. What kind of service is this?

Terrible! Never going back and neither should you! They dont understand English and they destroyed my order, my chicken wrap was falling out and the wrap was torn and there was so much cheese when I specifically said no cheese. Their staff needs improvement majorly!!

I ordered a Dave's double combo and did not get the any burger. When I tried to call (3 times), nobody answered. They have no customer service and are very dismissive.

We decided to try and get a taste of Wendy's breakfast because they plan to open another new one on Narcoosee and Cyrils. I'm so disappointed. We arrived early thinking it would be busy, but it wasnt. Wendy's breakfast menu is so terrible. You have to place your order on the tablets near the entrance and all the tablets were filthy - very noticeable in the morning light. The tables were also dirty so I used my own sanitizing wipes and cleaned our table. The breakfast burritos were barely edible and barely warm. The ketchup dispensers were completely empty. The only thing decent thing was the coffee but they didn't offer cream or sugar. When they build that new Wendy's at Cyrils, we will not supporting this chain.

The staff tonight March 2nd 2026. @6pm has been the nicest staff I’ve encountered at this Wendy’s. I really appreciate you guys so much. The food was fresh and fast.

50 cents for sauce and already paying over $10 for fast food is crazy

Last two times I went there I had the worst food poisoning, I don’t know what is happening to this place but I’m never coming back again. Both times in the same month

Super nice staff!

Person at the window was disrespectful half of the food was at the bottom of the bag and was cold

Wendy’s has lost me as a customer for good. I don’t want to order from some damn AI bot. I go in and there is 10 employees standing around doing nothing and tell me “they dint take orders” and send me over to a kiosk. I don’t work for Wendy’s and now I don’t spend my $$ there either.