POLLO TROPICAL #181

I have been a frequent customer at this location for quite a while and have always been satisfied with my orders. However, after my most recent experience, I will not be returning again. My food was packaged with a visibly dirty, used glove. I returned to the store to address the issue, and the employees did not take my concern seriously and appeared to find it amusing. When the manager came over, the situation was handled poorly and I felt dismissed, as though I was being treated like the problem instead of the issue being acknowledged. Overall, this experience was very disappointing and unprofessional.

Good place for good fresh Grilled chicken .

La comida Y el Luger es bien pero los empleados no son muy amigables? Y cuando le estaba pidiendo refill, cada ves se estaba poniendo como un demonio con cara como si yo era un criminal! Me iba a desmayar puro viéndolo 😭, 3 estrellas.

Increíble que en este restaurante dicen vender sopa de pollo sin pollo! Literalmente no le echan nada de pollo. El supervisor debería de estar al pendiente de la calidad de las preparaciones diarias y echar porciones suficientes para todos. Es insultante que una sopa criolla de pollo sea solo de verduras y vegetales! y hoy compré dos bowl que no me satisfizo nada y no es gratis!!

Today I bought two bowls of chicken soup and the least there was chicken. The supervisor on duty must conduct Quality and control to make sure that the product they are advertising is sold. Today for the first time I felt cheated by pollo tropical.

It’s crazy that I can’t give them a five on Service, because really in comparison to most similar fast-casual restaurants, they’re excellent. But my portion sizes on my orders have often been inconsistent, and online ordering has been slower than walking up to order, which kind of defeats the purpose. It’s still overall much faster than your average tropical smoothie or Five Guys though.

I love this place, great food, always clean. Friendly staff. It’s different now, new faces behind the counter, different manager for a few weeks, I think his name is Luis. I love it great place!!

Very good value , good food for fast food,.

Almost every time i order the workers forget to give me something and it’s a struggle to get it.

Great food and service consistently. Love this place

Very good short wait time.

I ordered a large bowl with pulled pork.When I got home instead of pork, I had chunks of chicken

What can 1 say, it's pollo tropical! Clean place, good food & quick service.

Chicken small , and for some reason I don’t understand i paid $38 for 2 meals of $13.99 (trio) no drinks? ,. I should had asked .