POLLO TROPICAL #76
- Health grade
- B · 88/100
- Seminole County rank
- Safer than 40%
- Diner rating
- 3.8 ★ · 2,113 reviews
- Violations
- 1 high-priority and 4 basic
- Last inspected
- Jan 2026
Its most recent inspection on January 6, 2026 cited 1 high-priority and 4 basic violations. It currently ranks safer than 40% of Seminole County restaurants we grade. Diner rating: 3.8 from 2,113 reviews.
Trend: declining · B (88/100)
Get directions Call (407) 322-3977
Restaurant details
- Health grade
- B (88/100)
- Violations
- 5 total — 1 high-priority, 4 basic
- Address
- 1001 W PALM BALL BLVD, Sanford, FL
- Cuisine
- Cuban
- Categories
- Chicken restaurant, Cuban restaurant
- Price
- $10–20
- Rating
- 3.8 stars (2113 reviews)
- Seats
- 90
- Phone
- (407) 322-3977
- Website
- Official website
Community Rating
Reviews via GoogleWhat diners say — our read
An average is a poor summary when the underlying reviews look like this. Front-of-house tends to be raised approvingly here, averaging 4.3 stars.
17 of 21 rated reviews are four stars or higher; 4 are two or lower. No one in this corpus comments on how much food arrives at all. The single most common rating left here is 5 stars (17 of 21).
The inspection lands in between as well: DBPR graded this kitchen a B (88/100), citing 1 high-priority and 4 basic violations. The visit behind that grade was January 6, 2026. Across its inspection history the kitchen is declining, which argues for reading the older reviews with caution. Ranked against Seminole County, it is safer than 40% of the restaurants we score. For specifics, the last inspection cited nonfood-contact surfaces clean and plumbing installed & maintained.
With both signals pointing the same way, there is little to argue about on this listing. Full reviews follow below in the order they were left.
Our own analysis of 21 reviews for this restaurant, set against its Florida DBPR inspection record. How we calculate grades →
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Everything was delicious
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Very nice
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It never fails!!! Everytime I order to pick up in the store or have it delivered they ALWAYS forget my sides when I ordered a combo. The employees need to be more mindful and fully read the orders to make sure they are fulfilling them properly it’s extremely frustrating
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Good stuff
-
Everything is perfect, fresh.
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It is 11:15am on a Thursday. They say they won't be open for another hour!!!!
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Absolutely delicious!! First time the other day and I got a chicken quesadilla wrap from them. I have no idea what was in it but it was bussin!!!
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Super fast service. Staff always pleasant. They must be happy.
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I love the chicken rice and beans. It's perfect and a great value
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Best Pollo Tropical in Florida!!! The Managers there Jenny and Gabriel and associates bend over backwards to ensure an unforgettable experience
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Z was amazing! Super friendly and always has great food
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Amazing staffing
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🦋People was nice and the food was fresh 🦋
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Delicious and healthy food. I love their bowls. The most friendly staff.
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Me encanta los trópicos chops y pineapple rum 🎉
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Jenny was great thank you.
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Aproximadamente 20 minutos para que nos atendieran , usando venía mi turno dejaron la caja completamente vacía . Creo que es el peor servicio que he tenido en algún restaurante , súper pésimo, mala atención al cliente súper mal
-
Excelente servicio la comida estaba muy fresca y el personal muy amable
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Muy buena experiencia muy buena atencion en lugar y todo muy rápido 👍 excelente atencion
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Acabo de comer hay y la comida estaba exquisita el pollo bien cocinado, al igual que el arroz, los trabajadores de hay me trataron muy bien
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Tiles falling off the walls in the dining room, bathroom was a mess. Food was so bad that we threw half of it away and went to Taco Bell across the street. I haven't eaten here in years, and I can say I won't be back.
Overall Score
57 / 100
Composite score from health grade, dietary options, ratings, and inspection record — distinct from the state-derived health grade.
Opening hours
- Monday
- 10:30 AM to 12 AM
- Tuesday
- 10:30 AM to 12 AM
- Wednesday
- 10:30 AM to 12 AM
- Thursday
- 10:30 AM to 12 AM
- Friday
- 10:30 AM to 12 AM
- Saturday
- 10:30 AM to 12 AM
- Sunday
- 10:30 AM to 12 AM
Inspection history
The following records are from Florida DBPR public inspection records, most recent first.
-
January 6, 2026 · Routine - Food
Inspection Completed - No Further Action
1 high-priority · 0 intermediate · 4 basic
- 23 — Nonfood-contact surfaces clean
- 29 — Plumbing installed & maintained; mop sink; backflow prevention
- 35 — Insects/rodents/pests; outer openings protected against pests
- 36 — Floors, walls, ceilings clean & maintained; proper ventilation
- 41 — Chemicals / toxic substances properly stored & used
-
July 30, 2025 · Routine - Food
Inspection Completed - No Further Action
1 high-priority · 0 intermediate · 1 basic
- 23 — Nonfood-contact surfaces clean
- 35 — Insects/rodents/pests; outer openings protected against pests
Safer options nearby
Higher-graded restaurants close to POLLO TROPICAL #76, by Florida DBPR grade:
- PANERA BREAD #4160
This grade is calculated by us from Florida DBPR public inspection records — Florida does not issue official grades. How we calculate it →
Data last updated: January 6, 2026