SUBWAY #53973

Horrible customer service. Wasn't greeted when we walked in. Cashier didn't bother to wash her hands. Busy in the dining room playing around. Didn't have a choice of cookies and the ones they had was hard as a rock .. ugh just horrible.

Sorry thos late. But guy was so nice, funny and made a great sandwich.

ASHLEY does not get enough credit at all nor recognition!!!! She is truly amazing and has absolutely outstanding customer service . She greets everyone as they come in she is never rude to me or anyone from my experiences of being here . No matter if she’s alone on a shift from someone being late or not showing up she still smiles and moves in a consistent speed with a great attitude. I’ve been coming here for a long time and same experience everytime she even remembered how much I missed flat bread. Even though I hadn’t mentioned flat bread in over 6 months she still remembered to tell me as soon as I came in that it was back. She is truly a joy and her sandwiches are never messy made and made with love. You guys can take my money as long as she’s at that location 🙏😅

Staff is always rude. If you ever order delivery at this point, I’m pretty positive. They intentionally mess your order up never what I asked. If it’s delivery they’re always putting the chips under the subs. It’s almost like a joke. I’ve said something to him before they gave me an attitude just crappy service subpar Sub making and never wanna resolve anything. Just want to argue with you. A little further up the road you can get some firehouse Wawa anything would be better than this subway even the other subway I’d rather drive out of my way to go to the other subway

This is probably the cleanest Subway location I've been to. The guys behind the counter had my order ready fast and friendly. I don't normally tip at Subway, but on today's order, I was happy to do it.

This is the best experience I have ever had at a subway! Keith And Rakeisha are absolutely awesome! They are kind and provided exceptional customer service to everyone that entered that establishment. I witness Keith assisting the seniors with such care and concern, he is truly a gentleman. Rakeisha is engaging, supportive, and professional with every interaction. I provided them tips, however these two people here deserve praises and raises for going above and beyond and representing this company! Bless the both of you, I wish you well!

They do other orders before online orders.I literally watch two people sit down and eat and I was still waiting for an online order.It took thirty minutes

The Italian Herb and Cheese Bread 🍞 is the Best. Whatever type of sandwich you eat. Whatever toppings you get, Try it with This Italian Herb and Cheese Bread.

Try selling a burn bread this is a shame the people pay for something can eat

This subway is horrible. I called on march 5th because I had placed an order but the store location was not right for the area I was in at the time. It was set to my favorite location (which is this one because it’s closest to my house.) So I called the store to request a refund and the lady I spoke to said she would cancel the order when she was done doing whatever she was doing. Today March 10th, I placed an order for this location again (because now I’m back home in my area) and had to WALK up to the store to pick up my order. I told the lady that was there this morning that I never came and picked up my sandwich, that I had called to request a refund and still haven’t received my refund from my previous order, and asked if there was any way they could just remake the order. They basically took my info down and said they had to talk to their manager to make sure I wasn’t scamming them. I have my bank statement proving money was taken from my account and not put back. I have proof that I called. Proof of my order confirmation from the 5th and the 10th of March. And they still wanna believe I’m scamming them. This isn’t my first issue with them either. They don’t follow special instructions for online orders 90% of the time. Every time I order from here I normally have to call and have a sandwich remade.

Shout out to Michael for his professionalism, guidance and overall welcoming demeanor. We were rushing to get the train nearby, and he was helpful and efficient. Pricing is very high, but worth it for proximity to the Amtrak station. Subway: give this man a raise!

Staff was upbeat & helpful!

The place improved alot and workers more nice , love coming here and they know my order is coming

Servicenis way different with owner/manager present. Gentleman with a polo type shirt was working and keeping pipeline moving.

I’ve never been much of a Subway fan, but I’ve been training a new employee in Sanford this past month and a coworker suggested this location. I’m glad they did—it's clean, the ingredients are always fresh, and Saralyn is truly a standout. She makes the best wraps I’ve ever had at a fast-food restaurant and is an absolute pleasure to deal with. Whether I order online or in person, I always make sure she’s working because I know my order will be done exactly right. She’s a real asset to this location. P.S. great veggie burger!

ordered 2 sandwiches online and both were made incorrectly. When asked to remake and even suggested we drive back and have him remake it he said no and just voided. Tall white guy, this is the reason why i always avoid this location but today due to it being on the way i stopped. Never again

07/24/2025 I came to this location around 9pm to pick an Uber eats order up. The guy working Michael is a kind soul!! Went out his way to find out if I can purchase the happy Gilmore cups without the meal. Extremely friendly, I live right next to a subway, but will now return to this location because the warm welcome and amazing service!! Hope he gets the recognition he deserves!!

Closer, Michael was very outstanding! I came in really late near closing time. Michael had positive attitude, provided Great service. establishment was very clean. highly recommended, five stars! Thank you.

The young gentleman working tonight at 930 pm was so welcoming. You could really tell he takes pride in his work, the store itself was spotless too! I will be coming back to this location simply due to his kindness and cheerful spirit.

Extremely slow service

It's one of the best I've been to. Quick, friendly service.

Always greeted with a smile. Always a clean place. Michael is the BEST!!!!! He’s always greeting me with a smile, and I come often. His enthusiasm and joy makes my day. He’s honestly the reason why I keep returning to this location. The world needs more people like Michael.

New girl in there messed up my whole vibe. Charging me for extra which is fine but gave me a half portion of literally everything. It's a shame cause anyone else is fantastic, kind, and helpful. This girl had a chip on her shoulder trying to rebuttal me in every corner. I'm a chef. I also used to work for subway. Those portions were horrendous. Half portion wasn't even spread well either. Just bad.