POLLO TROPICAL #112
- Health grade
- A · 96/100
- Brevard County rank
- Safer than 62%
- Diner rating
- 3.5 ★ · 2,631 reviews
- Violations
- 4 basic
- Last inspected
- Feb 2026
It pulls 3.5 stars across 2,631 reviews and ranks safer than 62% of Brevard County restaurants we grade. Look for cuban in West Melbourne. Menus here flag options for vegetarian, dairy-free, and healthy diners.
Get directions Call (321) 952-6977
Restaurant details
- Health grade
- A (96/100)
- Violations
- 4 total — 4 basic
- Address
- 4335 W NORFOLK PKWY, West Melbourne, FL
- Cuisine
- Cuban
- Categories
- Chicken restaurant, Cuban restaurant
- Price
- $10–20
- Rating
- 3.5 stars (2631 reviews)
- Seats
- 74
- Phone
- (321) 952-6977
- Website
- Official website
Community Rating
Reviews via GoogleWhat diners say — our read
An average is a poor summary when the underlying reviews look like this. Where front-of-house comes up, the rating that follows averages 4.3, so it reads as a strength. Freshness and temperature follows at 20% of reviews, where ratings average 3.0.
No one in this corpus comments on how much food arrives at all. Of the 20 rated reviews, 15 sit at four stars or better and 4 at two or below. The single most common rating left here is 5 stars (12 of 20).
The health record runs ahead of the reviews. The last DBPR inspection returned an A (96/100) with 4 basic violations. The visit behind that grade was February 18, 2026. That puts it ahead of 62% of graded kitchens in Brevard County. For specifics, the last inspection cited nonfood-contact surfaces clean and storage & handling of clean equipment and utensils.
Nothing here pulls in opposite directions — an unusually clean read. The reviews themselves follow, unedited and newest first.
Our own analysis of 20 reviews for this restaurant, set against its Florida DBPR inspection record. How we calculate grades →
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Only got a drink here they were out of the item chezzy balls my grandson wanted service was very friendly
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very tasty 🥰
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Good is ok...
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Drive thru was quick and easy. The chicken soup had barely any chicken or vegetables in it. Would not recommend, especially for $6.99 a bowl.
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Very friendly staff food was great
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The food is always good but when you go thru the drive thru make sure you have everything. They forgot our sweet plantains.
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The food is always good. Orders are correct and the employees are cordial.
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Dined in for lunch last week.The 1/2 chicken platter was absolute PERFECTION.Emerson was the grillmaster,as I was informed later.Great jib,crew!
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Good location inside Hammock landings plaza, neat and clean, lot of parking lots, clean restrooms. We buy food from this location more often and It is not the same always..different experience everytime such as closed drive thru, chicken not cooked all the way, rolls too hard and difficult to eat, rice and beans very less, etc but this is the only location in Palm Bay so can't complain much 😀. Hope to see more locations being built to south side of Palm Bay.
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I don’t understand why the drive thru is usually closed all the time around 1130/12pm.
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This is the second time I have come in and gotten my order wrong. Not only did they mess it up once but they messed it up twice. How hard is it to get crispy chicken bowl with corn? I got all the works the first time. Came back in and got no corn! I also got strange looks for asking for a refill. Way too expensive for so many mistakes. Everyone was on there phone and place looked dirty.
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I got the quarter chicken meal and the meat was all bloody. So much so that the blood sipped to the rice and they had to remake the plate. The replacement was just as bad. The chicken thigh was chopped like it’s been tossed around. The cilantro sandwich has been sitting there all day. Definitely not fresh.
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Excelente servicoo Precios y comida.
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Its 7:30 pm June 6th 2026 and my family of 5 sat here to eat. The food was hot and fresh and the cashier was awesome. I didn't get his name but he did great. Great experience tonight..
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Buena relacion precio savor!!!!
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If you go here, definitely ask for Daniel! It is very rare to find somebody who delivers incredible service through a window. Plus the food was delicious and fresh. Very impressed, will definitely come back!
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Best place to get a cup of chicken soup. Just hope for more chicken next time.
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Flavor and service is not even close to the Pollo Tropical in Puerto Rico. Thumbs down
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Excelente 👌
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If you come here be sure to say hi to xessenia, she is the best.
Overall Score
68 / 100
Composite score from health grade, dietary options, ratings, and inspection record — distinct from the state-derived health grade.
Opening hours
- Monday
- 10:30 AM to 12 AM
- Tuesday
- 10:30 AM to 12 AM
- Wednesday
- 10:30 AM to 12 AM
- Thursday
- 10:30 AM to 12 AM
- Friday
- 10:30 AM to 12 AM
- Saturday
- 10:30 AM to 12 AM
- Sunday
- 10:30 AM to 12 AM
Inspection history
The following records are from Florida DBPR public inspection records, most recent first.
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February 18, 2026 · Routine - Food
Inspection Completed - No Further Action
0 high-priority · 0 intermediate · 4 basic
- 23 — Nonfood-contact surfaces clean (×2)
- 24 — Storage & handling of clean equipment and utensils; air drying
- 36 — Floors, walls, ceilings clean & maintained; proper ventilation
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October 31, 2025 · Routine - Food
Inspection Completed - No Further Action
1 high-priority · 0 intermediate · 3 basic
- 12 — Handwashing; employee eating/drinking/smoking practices
- 14 — Food-contact & nonfood-contact surfaces properly designed/maintained
- 25 — Single-service and single-use items
- 36 — Floors, walls, ceilings clean & maintained; proper ventilation
This grade is calculated by us from Florida DBPR public inspection records — Florida does not issue official grades. How we calculate it →
Data last updated: February 18, 2026