CARRABBA'S ITALIAN GRILL

My Wife and I went a couple days ago. It was our first time going there. For starters they give you bread with olive oil and salt and pepper. The bread was warm so it made it much better. My Wife had the Chicken Bryan and I had the Pollo Rosa Maria. Both were delicious. The Chicken Bryan has sun dried tomatoes which always adds a beautiful flavor. Our plates came with salad or soup. My took the salad and loved the dressing. I took the soup prescribed by our waiter Charles. It was flavourfull and hearty. For drinks my wife had the sangria and I had the Italian Old Fashioned. She liked the Sangria and the old fashioned didnt seem different than any other one. I have to give a shot out to our waiter Charles because he took his time to explain everything, make recommendations and made the experience there much more pleasant. You rarely get waiters that good. we will definately be coming back to try more food back at home. Dont just take my word for it and go and try it.

Great food. Excellent waiter. They are running a special...after your done with your mean, you can order anything on the menu for $10, to take home. WOW.

Edited 6/30 I finally received a call from the store manager a few days ago. I suspect my message via Instagram prompted action from the corporate office. She was apologetic but had no explanation for the delay. She overnighted some "pranzo" cards cards. They aren't the typical gift cards you might purchase at a store. They are paperboard and not plastic. I suppose something is better than nothing, and that late is better than never. I am thankful for the cards but surely will not be using them at this location. Edited 6/23 Still no response. No call. No text. No email. No refund. ----------------- ----------------- Edited 6/22 Yesterday I wrote a review due to my subpar experience at the restaurant and the lack of response and unfulfilled promises. I received a prompt response to this review directing me to fill out a form on their website so that someone would get back to me. Why I needed to fill out the form when the staff already had my name, email and phone number is beyond me, but I did as I was directed. I wasted my time doing so. I have not received a call and I have not received an email. This is abhorrent behavior. I find it unfathomable that despite my stated frustrations, that no one deemed it a priority to even contact me to offer an apology or explantation. I'd imagine that the restaurant owner would not want their customers treated in this way and is unaware of these behaviors. To whomever is reading this and considering visiting this establishment, PLEASE…

I'm not sure what it is about. This area I guess because of tourism. The customer service is horrible

Great food and great place to bring family 😍

Jon H was incredible. I usually have terrible service all the time no matter where I go but man this was the best service in orlando. Give this man a raise and anything else he asks for. 11/10

Oh, my Gosh!!! Giselle Estrada and Teresa made our evening memorable. We never get such personalized and friendly service anywhere. They catered to our every need. I like my food hot like it was off the grill; no restaurant ever complex but Teresa made certain I was pleased. By the way your lentil soup is a winner. Your seafood tasted fresh and the seasoning was excellent (fish is so difficult to get right). Excellent 5 stars. Thank you Giselle and Teresa for a wonderful dining experience. Steven and Harriet Pomerantz

Buena comida

Nikki is absolutely the Perfect Example 😍of providing Stellar Service! She is a true Unicorn 🦄! Just do not get this type of excellence any more! Thank you

Brook was a great server

I waited 1 hour for this.

I was surprised that my meat eas fantastic

Another great visit.

Mario & Brook provided outstanding service and the food was delicious.

mario had very good service!! thank you!!

Flew in last night & came to eat with family. Servers attitude was completely horrible. She did not want to give us the full range of options/substitutes for the meals we inquired about, but other servers that were not assigned to us were willing to help. As a prior waitress/restaurant manager it's up to the employees to make sure their guests are taken care of & leave satisfied. I left without ordering a thing, same for my mother, we just made sure the kids and other family ate. Bathroom was dirty, smelled like a men's bathroom, literally worse than the airport bathroom. A bathroom should never be in this condition, especially not a bathroom inside of a restaurant. Will NEVER COME BACK.

California wine tour event

Everybody was wonderful or if it was great

Mario our server was great! Lady who brought food out was great as well! We will be back!

Es un lugar bonito agradable la comida deliciosa la atención buena solo que deberían tener personas que hable. Español no todos hablamos inglés

Nikki was a great server. Our food was good. Thank you! :D

Nikki was a breath of fresh air whose customer service was exceptional and made the delicious meal even more spectacular. We WILL be back!!

Everything was good: the service, the adult beverages, the sweet tea, and the temperature of the food upon arrival! We had Charles as our server and he was absolutely fantastic! We didn’t want things exactly how they appeared on the menu and there was no problem with getting everything just how we liked 🤗! 5 star experience! Thanks Charles!!!