DOUBLE TREE BY HILTON ORLANDO DOWNTOWN

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**The staff makes this place a 5-star experience!** Where do I even begin? Sometimes choosing a hotel is one massive headache. Do you focus on the quality, the location, or the service? While it’s all important, I don’t think anything tops fantastic service—and this team delivers. From the moment I checked in and severely embarrassed myself, I was rescued by Sebastian, one of the most kind and helpful valet employees I have ever met! Not only did he help me navigate a parking garage that I—for some reason—thought it made absolute sense to enter on the left side in America, but he was also such a pleasure to speak with every single day of my stay. Sebastian helped me get a shuttle over to the Kia Center for a concert (thank you, Fred! You were amazing!), and directed me toward our next A+ employee, Donna. Donna was a literal lifesaver when I checked in early, and she even helped me figure out the safest, most efficient way to get back to the hotel after a late night concert. I loved chatting with her daily... especially when it came to my terrible self-tanner streaks! While the rooms themselves are nothing to write home about—a bit older and nothing fancy—the staff is a solid five stars. Walking into a hotel where the team feels like a big family and genuinely cares about getting to know you is something really special. To the management team at the DoubleTree: Sebastian, Donna, and Fred deserve top-tier recognition! There were a few other employees who were absolutely…

By far, the worst Doubletree I have ever seen. Poorly maintained, underfurnished, non-functioning necessities, leaking sprinklers, disgusting (and expensive) parking, depressing views. Non-management staff was fine and room was clean, though still depressing and barely functional. The best I can say about it is that I didn't get any bedbug bites. Update: I have arranged and been promised a call from management 3 different times. No such call has ever occurred and they consistently ignore it. They do not care about guest satisfaction.

I loved everything, the room was clean and the beds were comfortable. The pool and the fitness studio were also great. I would definitely love to come back next time I visit Orlando

I’m visiting from Canada and I truly appreciate the outstanding customer service at this hotel. Every team member is amazing, friendly, and always willing to go the extra mile to make the stay comfortable. I would especially like to give a shout-out to Donna, who has been extremely customer-friendly and consistently wonderful over the past two years of my visits. Her kindness and professionalism really make a difference. I will definitely continue visiting this hotel and highly recommend it to others.

We did not like location, parking was not included and we needed to I sit about breakfast to be included

OMG. First of all customer service is awesome. Miss Donna is a pleasure of checking in great attitude. Create smile. Miss Jennifer in the Starbucks made my coffee on point and I Usually don’t get a hot coffee but today I did and I’ve never tasted a cup of coffee as great as what Miss Jennifer did. And the water pressure in the shower is off the chain oh my God it was so good. I gave everybody a 10.

The baristas Jennifer and Alex at the made market have been excellent to start your day delivering the fuel for your day.

This was my first time staying here for a Magic Game. The location is amazing and the staff were fantastic! However, the hotel is very very outdated and needs some work. I hope Hilton will be renovating soon as this really is a great location with great customer service!

Checked in here Saturday. They charged me a fee to check in early, but I had taken a red eye back home and virtually no sleep and needed a nap before I went to the festival I was there for. The room was okay. No microwave and the carpet is gross and really needs to be ripped out or replaced. You can feel how old and grungy it is when you're barefoot. So I wore slippers in the room. There were water stains in all of the dresser drawers so I just kept my clothing in my luggage. The leather chair in the room was also cracked and falling apart. Definitely needs to be replaced. Walls are very thin and heard neighbors and people in the hall constantly. This hotel is definitely dated and in some SERIOUS need of renovations ASAP to be considered worthy of the Hilton name.

Had a great customer service experience with Hilton Double Tree Orlando. The hotel is a bit dated, and I had some issues with my room, but the desk service and Hilton were prompt and responded to my feedback, they actually listen to their customers. They are supposed to be updating the hotel soon, and I am looking forward to coming back when that happens.

This place was not worth the money at all. Positives: Location was great, and so was the view. Staff was kind and friendly. Unfortunately, those are the only good things I have to say about this place. Negatives: Room was dirty. It felt uncomfortable and unsafe, and there were small bugs crawling around everywhere. The room had a strong unpleasant smell, I couldn’t describe it. Elevator was TERRIFYING! Every time you got on it, it would shake, thud, and make loud noises. It felt unsafe. No hotel should ever be like this. There was no hot water, so I had to shower in cold water. I assumed there were bed bugs, so I wasn’t even gonna bother sleeping in that bed. Don’t know why this room was so dirty. This place needs to be cleaned entirely, because unfortunately some other people had the same problem as me. The health department needs to go here too. If they don’t, this place should just be shut down and instead replace this with another hotel. You should only recommend this place to your worst enemy. Save yourself the trouble and go somewhere else!

Positive: Location Negative: Was very disappointed in the hotel. Half of the lights didn't work, the toilet paper holder was broken and staff didn't fix after they said they would, the blowdryer was broken, there were stains on the drapes, there was mold in the air conditioner vent.

Room is dated, furniture is old, front desk was friendly.

We were double charged and they refuse to make it right. We booked and fully paid for our reservation through Armed Forces Travel - a 3rd party through Priceline. The only anticipated cost should have been parking and the room hold fee. The day we checked in by a manager (who I think should have known better) they couldn't find our reservation, so rather than call Priceline to see where the disconnect was, the manager created a whole new reservation and charged us a higher room rate, the room hold fee, and parking fee - totaling 3x more than we originally paid Priceline. Did not disclose ANY of this to us. We noticed the charge a few days later. I called and explained the situation on 3/22, I was told to check my email for my refund, probably to get me off the phone to be honest. No refund ever came. We opened claims with both the banks the following week. Now almost a month later we receive a folio from DoubleTree of a $156 refund?? That's not even HALF????

La struttura è stata scelta dall'agenzia per un viaggio organizzato con MSC. La receptionist molto scocciata, stanze datate e sporche. Mouquette sporca, rovinata da uno "scolo" del condizionatore che faceva un rumore terribile, odore di muffa, bagni datati e rovinati, biancheria di dubbia pulizia. Abbiamo chiesto se ci fossero navette (come esistono in tutti gli alberghi) e ci hanno detto di organizzarci con i taxi. Al ritorno dalla crociera ci hanno fatto pagare per il check-in anticipato (di qualche ora), all'ingresso in camera abbiamo trovato biancheria per 2 persone e non per 4. Naturalmente ho già fatto il reclamo anche alla mia agenzia per averci mandato lì. Esperienza negativa.

As someone who has worked in the hotel industry for 7 years, I’m very disappointed. I arrived at the hotel and told TWO employees I haven’t checked in yet and I need to park. They pointed me in the direction to a machine to pay for parking then I was able to park. When I arrived at the desk, I was told I shouldn’t have done that and I needed to pay for parking at the desk and to call my bank to get a refund for the parking I just paid for. Their mistake but I guess my problem. That’s cool. The employee that checked me in was dry as cardboard. Acted as if she hated her job, and didn’t give us any direction. You need your key to access some of the doors, I discovered that on my own. As I’m pulling on a door another employee sees me he rolls his eyes as if he was annoyed. If the first front desk would have told me ANYTHING maybe I wouldn’t have looked so stupid trying to get in. Some how I ended up with two reservations, both apparently prepaid. The first reservation of course I knew about, the second one… that’s alarming. When trying to get any information they can’t provide anything. Apparently this hotel has no way of getting a 3rd party confirmations, apparently you guys don’t have access to extranets and when I asked about it not one employee tried to look it up. I asked 3 employees, not one looked at their computer for me. I guess the hotel I work for has better systems than you guys.. but that’s fine I’ll figure it out on my own. Thanks. The hotel is old and dirty.…

Mi experiencia fue muy mala, la abitacion el toilet se salía el agua , la bañadera toda despintada y lo peor me estafaron 140 dólares de los cual despues de 6 llamadas me devolvieron solo 70, pagué el parqueo 4 dias y fueron 140 dólares y cuando termine mi estadía me cobraron los 140 dólares otra vez a la tarjeta que di por si avía algún daño en la abitacion, el parqueo sucio y 35 dólares por cada vez que entres…

The reviews about the breakfast are absurd! They were IMPECCABLE! Great variety of food at the buffet and quiet seat spaces. Everything was delicious and the service of EDWIN LETAI was beyond expected.(no, I’m not his friend or family)

They charge for parking, per day. It's not cheap. Then there's no compliment breakfast. Really??? It's not like you don't have the money. Everything else was fine. Nice hotel, friendly staff.