PORTILLO'S
- Health grade
- F · 56/100
- Orange County rank
- Safer than 3%
- Diner rating
- 4.4 ★ · 4,615 reviews
- Violations
- 4 high-priority, 2 intermediate, and 6 basic
- Last inspected
- May 2026
By score it ranks safer than 3% of Orange County restaurants we grade. The report logged 4 high-priority, 2 intermediate, and 6 basic violations. Higher-graded kitchens nearby are mapped below.
F grade · 56/100 · safer than 3% of Orange County restaurants we grade
Get directions Call (689) 800-0102
Safer options nearby
Higher-graded restaurants close to PORTILLO'S, by Florida DBPR grade:
- WENDY'S 12485
- CHICK FIL A VINELAND POINTE
Restaurant details
- Health grade
- F (56/100)
- Violations
- 12 total — 4 high-priority, 2 intermediate, 6 basic
- Address
- 7715 PALM PARKWAY, Orlando, FL
- Cuisine
- Other
- Categories
- Fast food restaurant, Hot dog restaurant, Takeout Restaurant, Restaurant, Sandwich shop
- Price
- $10–20
- Rating
- 4.4 stars (4615 reviews)
- Seats
- 206
- Phone
- (689) 800-0102
- Website
- Official website
Community Rating
Reviews via GoogleWhat diners say — our read
4.7 stars across 15 reviews, an F health grade — those two numbers are not describing the same visit. Reviewers who mention front-of-house rate this place 4.8 on average — it is working in the restaurant’s favour. After that, wait times appears most often — 27% of the corpus, averaging 5.0.
Of the 15 rated reviews, 14 sit at four stars or better and 1 at two or below. The single most common rating left here is 5 stars (13 of 15). No one in this corpus comments on how much food arrives at all.
Set against that, the state's own inspection graded the kitchen an F (56/100), with 4 high-priority, 2 intermediate, and 6 basic violations recorded. Reviews describe the meal; the grade describes the conditions it was made in. The visit behind that grade was May 8, 2026. That puts it ahead of 3% of graded kitchens in Orange County. For specifics, the last inspection cited food from approved source and cross-contamination.
Taken together, this is a place diners like and inspectors do not. A good meal and a clean kitchen are different questions. The reviews themselves follow, unedited and newest first.
Our own analysis of 15 reviews for this restaurant, set against its Florida DBPR inspection record. How we calculate grades →
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Just ok. Pricey for burgers and hotdogs.
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Manager brag...my family drove to Orlando and out first meal was Portillo's. There was an issue with missing items with out order. Talked to the manager Ally, she was fantastic. Quickly addressed rhe issue and made the GA family happy. Great job Portillo's
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The vibe is that of a diner. It's so cute inside. The staff was friendly & the food was great. I can't wait for our next visit.
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Nice place
-
Great food! Great experience!! Great Ambiance!!
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They have only ordering screens. Not the most intuitive. The place was clean and the staff nice.
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Always good food! Service is great. We are never disappointed by Portillos. We go every time we are in Orlando. The one time we stayed in a house and filled the fridge with catering from there. People could go in and grab what they wanted when they were hungry.
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Great Food! Loved Hot Dog and the Burger was tasty and satisfying.
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Love portfolios Great hotdogs and burgers. Love the lemon cake
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Chili cheese dog 🔥
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Food was good and the wait was short.
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Excellent Food! You can place the order yourself, (very easy) making it very easy to take you time to explore the menu.
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Always fast and friendly service! Great spot!
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Same like the Chicago venue
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The Chocolate Cake shake is exactly like Fluffy described. The Italian Beef was amazing. The double cheesburger was excellent.
Overall Score
29 / 100
Composite score from health grade, dietary options, ratings, and inspection record — distinct from the state-derived health grade.
Opening hours
- Monday
- 10 AM to 12 AM
- Tuesday
- 10 AM to 12 AM
- Wednesday
- 10 AM to 12 AM
- Thursday
- 10 AM to 12 AM
- Friday
- 10 AM to 12 AM
- Saturday
- 10 AM to 12 AM
- Sunday
- 10 AM to 12 AM
Inspection history
The following records are from Florida DBPR public inspection records, most recent first.
-
May 8, 2026 · Routine - Food
Inspection Completed - No Further Action
4 high-priority · 2 intermediate · 6 basic
- 01 — Food from approved source; safe, unadulterated, sound condition
- 03 — Temperature control of foods (cold/hot holding, cooking, cooling, reheating) (×2)
- 08 — Cross-contamination: raw foods separated; food protected during prep/storage
- 13 — Clean clothes; hair restraints; jewelry; fingernails
- 14 — Food-contact & nonfood-contact surfaces properly designed/maintained
- 22 — Food-contact surfaces clean and sanitized (×2)
- 29 — Plumbing installed & maintained; mop sink; backflow prevention
- 41 — Chemicals / toxic substances properly stored & used
- 50 — Current license, properly displayed
- 53 — Food manager certification; employee food-safety training
-
October 17, 2025 · Complaint Full
Inspection Completed - No Further Action
1 high-priority · 2 intermediate · 8 basic
- 02 — Consumer advisory, date-marking & labeling of ready-to-eat foods
- 13 — Clean clothes; hair restraints; jewelry; fingernails (×3)
- 14 — Food-contact & nonfood-contact surfaces properly designed/maintained
- 22 — Food-contact surfaces clean and sanitized (×2)
- 23 — Nonfood-contact surfaces clean
- 35 — Insects/rodents/pests; outer openings protected against pests
- 36 — Floors, walls, ceilings clean & maintained; proper ventilation (×2)
-
July 18, 2025 · Routine - Food
Inspection Completed - No Further Action
2 high-priority · 1 intermediate · 3 basic
- 03 — Temperature control of foods (cold/hot holding, cooking, cooling, reheating)
- 12 — Handwashing; employee eating/drinking/smoking practices
- 22 — Food-contact surfaces clean and sanitized (×2)
- 41 — Chemicals / toxic substances properly stored & used
- 53 — Food manager certification; employee food-safety training
This grade is calculated by us from Florida DBPR public inspection records — Florida does not issue official grades. How we calculate it →
Data last updated: May 8, 2026