UNO PIZZERIA & GRILL
The letter looks fine; the direction doesn't. UNO PIZZERIA & GRILL holds a B (85/100), but its inspections have been getting worse, not better.
Its most recent inspection on February 20, 2026 cited 1 high-priority, 1 intermediate, and 4 basic violations. It currently ranks safer than 25% of Osceola County restaurants we grade. Diner rating: 4.2 from 3,737 reviews.
Trend: declining · B (85/100)
Get directions Call (407) 396-2755
Restaurant details
- Health grade
- B (85/100)
- Violations
- 6 total — 1 high-priority, 1 intermediate, 4 basic
- Address
- 5350 W IRLO BRONSON HWY, Kissimmee, FL
- Cuisine
- Italian
- Categories
- Pizza restaurant, American restaurant, Bar & grill, Italian restaurant, Pizza Takeout, Restaurant
- Price
- $10–20
- Rating
- 4.2 stars (3737 reviews)
- Seats
- 211
- Phone
- (407) 396-2755
- Website
- Official website
Community Rating
Reviews via GoogleWhat diners say — our read
One subject runs through these 26 reviews more than any other: front-of-house. Reviewers who mention the staff rate this place 4.7 on average — it is working in the restaurant’s favour.
More reviewers landed on 5 stars than any other score — 24 of 26. The split is 25 positive to 1 negative across 26 rated reviews. What nobody raises here is whether it is worth the money — it goes unmentioned across all 26 reviews.
The inspection lands in between as well: DBPR graded this kitchen a B (85/100), citing 1 high-priority, 1 intermediate, and 4 basic violations. That result dates from February 20, 2026. The trend across inspections is decline. Ranked against Osceola County, it is safer than 25% of the restaurants we score. What the inspector actually wrote up: cross-contamination and dishwashing facilities.
Both measures agree, which is the least complicated version of this page. The reviews themselves follow, unedited and newest first.
Our own analysis of 26 reviews for this restaurant, set against its Florida DBPR inspection record. How we calculate grades →
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Sugey nos atendió de maravillas , muy agradecidos
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Sugey fue muy amable al atendernos !!!
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Sugey is a fabulous waitress!
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Great service. Food was great and served hot! Our server, Sugey, was very attentive.
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Sugey very good
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Great food, service, and loved the music! Vegan cheese pizza had a great cheese pull, and the vegan cheeseburger deep dish pizza was amazing 🤩
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Sugey gracias por la atención
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Shannon was awesome love her!
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Shannon was phenomenal and so was the food.
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UNO’s is my favorite pizza to go anytime I am in Orlando. Shannon was a great waitress. I will definitely be back
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My server Sam was one of the best servers ive ever had in my life.
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I had the pleasure of not only having some of the best Chicago deep dish pizza in Orlando, but also being served by the best server in Orlando as well - Trinity! If you find yourself wanting some great pizza do not go anywhere else and ask to be seated in Trinity’s section! Don’t forget the cheesy garlic bread!
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I am on vacation with my family we wanted UNO so we placed a Delivery order at 6:18pm. It did say on the website it would take 65 minutes awsome perfect.. order to be delivered by 731pm . its 745 n there no confirmation that our order was recieved so we call the resturant who said we recieved it but they didnt ask for a name so i asked then okay what name is the order under which then i was put on hold. Then a manager got on the food told me the same thing we recieved so i ask him okay whats the name of the order which he then ask me what the order under.. huh?!.. Finally after giving my name he was able to confirm they have the order . 815 comes by we call the 3rd party delivery service that we havent recieved our food its been over an hour. They said we will get someone on the order Now its 830 and we ask for our order to be cancelled the 3rd party calls UNO and they refuse to cancel the order . We wanted it cancelled because who wants cold pizza the manager stated the pizza will not get to us cold . I never knew of a pizza that stood hot for 2hours .. Finally they get a driver to the location ( not the drivers fault) but they ha e 3 delivers orders n of course mine is last. It stated my order will arrive at 9:03pm welp again 910 rolls by and still no order 3 hours for a pizza for my family that is ice cold but the resturant doesnt want to cancel so they make thier money while im stuck with something thats not edible?!.. This will be the last time I order from this place…
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Trinity was awesome and so was the food
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Food was Amazing and our waitress Shannon was Awesome We definitely will be back.
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Shannon Was great made our day
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Shannon was great with providing service to our large group of 7. The food was delicious. We are from Texas and stop by this location when we are in Orlando annually.
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Shannon was great
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We came in and were seated immediately ad greeted by our waitress Shannon she was the best. Food was delicious and drinks were refilled.
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Shannon was an excellent waitress! She was very sweet and accommodating. We had a great experience and the food was amazing!
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Shannon is awesome!! Showed a "magic trick" to our kiddo. Brought us an apron so he wouldnt destroy his clothes with his spaghetti and made sure we always had drinks refilled. The pizza was great (Numero Uno) its my favorite. Will definitely be back :)
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Food was amazing..and waiter was great ..Sugey thanks for a great experience
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Sugey was a great waiter! She went beyond to meet our needs.
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Sugey was great! 😊
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Sugey made our experience 10x’s better. Great waiter.
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Perfect service. Food was ok, not my favorite pizza but difference and fine.
Overall Score
56 / 100
Composite score from health grade, dietary options, ratings, and inspection record — distinct from the state-derived health grade.
Opening hours
- Monday
- 11 AM to 11 PM
- Tuesday
- 11 AM to 11 PM
- Wednesday
- 11 AM to 11 PM
- Thursday
- 11 AM to 11 PM
- Friday
- 11 AM to 12 AM
- Saturday
- 11 AM to 12 AM
- Sunday
- 11 AM to 11 PM
Inspection history
The following records are from Florida DBPR public inspection records, most recent first.
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February 20, 2026 · Routine - Food
Inspection Completed - No Further Action
1 high-priority · 1 intermediate · 4 basic
- 08 — Cross-contamination: raw foods separated; food protected during prep/storage
- 16 — Dishwashing facilities; sanitizer test kits; gauges
- 21 — Wiping cloths; clean & soiled linens; laundry
- 23 — Nonfood-contact surfaces clean
- 29 — Plumbing installed & maintained; mop sink; backflow prevention
- 36 — Floors, walls, ceilings clean & maintained; proper ventilation
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October 23, 2025 · Routine - Food
Inspection Completed - No Further Action
0 high-priority · 1 intermediate · 2 basic
- 16 — Dishwashing facilities; sanitizer test kits; gauges
- 31 — Handwash sinks accessible; handwashing supplies & sign provided
- 36 — Floors, walls, ceilings clean & maintained; proper ventilation
Safer options nearby
Higher-graded restaurants close to UNO PIZZERIA & GRILL, by Florida DBPR grade:
- PAPA JOHNS PIZZA #919
This grade is calculated by us from Florida DBPR public inspection records — Florida does not issue official grades. How we calculate it →
Data last updated: February 20, 2026