LIKI TIKI VILLAGE / SHIPWRECK SALLY'S TIKI BAR

As a guest that has been coming here for many years this will now be my last. Just because the staff listens to your complaints and says the understand dose not correct major issues. No security any longer at the kids pool area for safety. They have a tiki bar with alcohol being served in this area yet no security of what’s being brought into this busy kids zone. The staff on a very busy Sunday fell short on having life guards now just having recreational staff. And even then, many of the stations were on securely watched. After my complaint, they did have Better watch on Monday, but then the pool will shut down most of the day complaining due to weather. When I was monitoring the weather the weather was fine. I believe it’s because of under staff. My washing machine kept giving troubles even after moving to a different room. I had requested originally to be an 800 building was put in the 900 building in the 900 building. I had toilet issues. I had a tree that obstructs my vision from the balcony, Upon arrival, Mr. Kyle did say he would move me on Monday to the 800 building when you’re a family of six and settled in you almost don’t wanna move ever after you’ve settled. But once the washing machine gave troubles, I decided Yep this move is necessary, but what was the point in the 800 building the washing machine had troubles again. I honestly do not believe I’ll be back. I feel like the place has gone down in Service and Care. You don’t spend all your money and time coming…

DAD W/ KIDS MUST READ! First time ever to be waiting for the time checkout from a hotel. This was supposed to be a nice family reunion but unfortunately it wasn’t as peaceful as we hoped. We were given a room later than 4pm (official check in time, but they don’t commit to it) and spent a horrible night with our 2 kids due to a terrible odor all over the room. Later realized that the toilet fan motor was reversed, accordingly it bringing all the bad smell inside the room, not the opposite. Will leave it here for your imagination. Later we got another room that didn’t have this issue. Upon our arrival, since our room wasn’t ready, we were given pool access cards and with the kids and the heat, that’s were we headed immediately. Once opening the pool gate, i’ve been yelled at by a lifeguard from a distance. First I didn’t realize he was talking to me or to any guest with such an attitude. How dare you! He was directing me to leave the whole pool area as there was a lightning approaching. Later, I knew that guests are permitted to stay under the roof of the pool bar. So not sure why the yelling was for! Staff in general were very unfriendly and neither me, my wife or even my kids were comfortable dealing with any of them. Excluding the pool bar staff. A day later, my daughter was injured due to a sharp edge in the pool, she was cut and hurt but as a conclusion, I was asked to fill a report for the security and never heard back. Picture shows the wound the next day. It was way…

Overall, the property is beautiful, and the amenities are excellent. While we didn't use the other two pools, the water park was a highlight of our trip. Unfortunately, the service at the bar left a lot to be desired. On two separate occasions, my husband was ignored by the bartenders—particularly Anthony—who appeared far more interested in serving shots to intoxicated guests than assisting other customers. Our suite was spacious and well-equipped with a full kitchen, washer, and dryer. However, we were unable to access our room until nearly an hour after the advertised 4:00 p.m. check-in time because it was supposedly still being cleaned. Once we finally got inside, it was obvious the cleaning had not been completed. I had to wipe down the kitchen counters and sweep the entire suite myself. The biggest disappointment, however, was how the resort handled an incident involving our rental car. On our very first day, another guest struck our parked vehicle, causing significant damage. We lost an entire day of our vacation dealing with hotel security, our insurance company, and the rental car company. When we contacted local police, we were informed they would not respond because the accident occurred on private resort property and that we would need to work through the resort's security department. Despite repeated requests throughout our stay, the resort's security team refused to provide us with a copy of their incident report or the surveillance footage of the accident. The…

Mi hija se divirtió mucho eso fue lo mas importante para mi, el sofá cama muy incómodo casi caído y la cama principal era full size no muy cómoda, pero las cosas que tenían para el entreteniendo familiar era bastante bueno!

We loved staying here. The water park was great for our two 8 year old kids. Plenty of seating. We rented a 1 bedroom queen suite. Our only issue was the bed had to be a full size it was so small and very uncomfortable. Everything else was great. Kids loved the slides and putt putt

Alex, the manager was very helpful. The pools need to be cleaned though.

Professional and courteous staff! Well maintained property without mosquitos! Beautiful spacious rooms, 2 pools, built-in waterpark with a bar that serves delicious food, playground area for kids, firepit for roasting marshmallows and more. I can go on and on. This was the perfect vacation spot. Cant want to go back soon.

Très déçu de mon expérience jusqu’à date nous sommes arriver hier après une longue route de 8h30 avec 3 enfants Leur machine ne fonctionnait pas bien donc la madame nous a dit d’attendre le directeur, ce que nous avons fait nous nous sommes passés comme elle nous l’avait demandé. Un. Monsieur est arrivé pour nous demander qui était les voitures en avant, il nous a demandé de se déplacer dans le stationnement un peu plus loin ce que nous avons fait et lorsque nous sommes rentrés de nouveau pour attendre que quelqu’un vienne nous aider Que nous sommes faites crier dessus par le supposé directeur qui se prend pour le patron de l’hôtel, quant à moi ce n’est qu’un minable employé de l’hôtel qui se prend pour un coq et qui essaye de faire peur aux clients et ainsi qu’à ses collègues de travail qui ont tourné la tête quand qu’ils ont vu à quel point qu’ils nous parlaient mal sur un ton agressif et non professionnel, il mériterait de se faire mettre dehors immédiatement avec aucun avis selon moi. Il y a une façon de demander à des clients de se mettre dans la file ou de s’informer pourquoi nous sommes là nous attendions pour payer et finalement ils ont passé toutes les autres clients avant nous avant que quelqu’un fasse le transaction commission. Bref ce supposé directeur se nomme Kyle À éviter, je crois qu’il aime pas sa job. De plus, nous sommes à notre première journée dès qu’il y a un nuage sans éclair juste des nuages, il ferme toutes les piscines et nous disent de sortir aller…

Bonjour je veut que mon message svp soit transmis à une personne qualifiée qui peut me contacter. Le 24 juin on est arriver à l’hôtel après 10 heures de routes avec 3 enfants on arrivent à la réception vers 20:30 le soir la fille étais gentille on arrivent pour payer le dépôts de sécurité et le stationnement mais sa machine ne fonctionnait pas elle s’excuse 3 fois et elle me demande d’attendre le gérant pour régler la situation elle me demande d’attendre sur le côté et que le gérant arrive dans quelques minutes suite a sa pendant mon attente un monsieur arrive fâché et il me demande si c mon camion qui est stationné en avant je lui répond oui il me demande bêtement et fâché de retirer mon camion je lui es dis oui pas de problème et se que j’ai fais bref j’ai stationner et j’ai retourner à l’intérieur pour attendre et voila le même monsieur commence à me crier après pendant que je suis avec ma femme et les trois enfants et il me dis d’aller attendre en ligne se que je lui dis oui pas de problème mais tu peut me parler calmement et je lui dis que c la réceptionniste qui m’a demandée d’attendre sur le côté mais il as continuer à crier sur moi et tous le staffs avais peur de lui même les 2 personnes qui s’occupent du stationnement ils se sont excusés de sont comportement et le monsieur a frapper sa tête tellement qui étais dessus et même la réceptionniste avais tellement peur de lui qu’elle est venue rouge et en plus de sa il m’as menacer d’appeler la sécurité. J’ai un goût amer…

The rooms are nice enough. But, the children's pool... Look elsewhere if you want them to enjoy their time. You're not allowed to have floats, dive down for rings with goggles, throw water balls, jump off the side of the pool into an adults arms or have kid snacks that aren't purchased at the pool bar. Not super accommodating when you have multiple kids. If you don't have children and enjoy only sitting in the pool, you'll have a great time. There are better hilton resorts near by that are great for kids. This isn't it.

Whoa. Worst resort we have stayed at in Orlando by far. I wish we didn’t have 4 more nights here to be honest. We booked a room with one king, two singles, and a sofa bed. We got one king, one queen and one sofa bed. The sofa beds are all down stairs so if you have little ones this is not ideal. The drain in the kitchen won’t drain unless the disposal is on. The upstairs bathtub drain is so slow water is up to my kids knees when they’re done with their 10 minute shower.. We have killed about 100 ants in our room on the nightstands mostly.. we were charged three separate times at check in.. which reminds me, we had a 4pm check in, got here at 3:45 and first I was turned away and told my husband needed to be the one to check in (even though it literally says either “his name” or “myname” are eligible for check in on the confirmation email I received after booking, and the woman who turned me away, Jennifer was extremely rude about it.) then my husband went in and was told our room wasn’t ready yet.. came back at 4, still not ready.. came back at 4:30.. not ready.. at 5.. not ready. We didn’t get into a room until nearly 6 pm after a 6 hour drive and waiting in the car an additional few hours with 3 toddlers. Not fun. Also the sheets smell like pee. None of the TVs are smart. And we paid $110 for two kids meals, a burger and a club sandwich from their restaurant. Absolutely insane. Oh and guests seem to have parking lot parties until 2/3am and nothing is done about it. Don’t…

Disappointed by my experience during my stay. This place has a lot of potential but things arose during my stay that did not meet expectations. The cons: the front desk staff was not friendly, mostly giving short dismissive answers like they didn’t have the time to talk with me, even though I was the only person in the lobby. While trying to get my family ready for bed, I called and requested a refill of soap and trash bags and was told it would arrive in 10-15 minutes. After a 30 minute wait, I called again and got the same answer. Waited another 30 minutes and was told it would be another 10-15 minutes. At this point it was 11PM so I asked that everything be left at the door so we had what we needed in the morning. Nothing was delivered until sometime the next day. I killed 5 COCKROACHES in my room and when I called to make sure they were aware of the issue the response from the person I was talking with said “oh I’m sure my manger knows about it, but I’ll make sure I tell them.” The pros: the pool/waterpark was great. Staff at the pool were great. Having the mini golf at the resort was a nice touch and the staff at the activity area were great.

El peor lugar para llevar a tus hijos de vacaciones, de todo el fin de semana solo 2 h pudieron estar en la piscina, si se asoma una nube a 1millon de millas sierran todas las áreas, para ahorrarse trabajo al parecer, no recomiendo este lugar a nadie

For the last 3 years in a row I’ve spent my hard earn money at this establishment. Every year I expect better from this place and every year it has not gotten better. There is always an issue with the pool amenities and resort amenities in general. Last year and the year before that the volcano and mushroom water spout and a set of slides were down. This year they renovated the pool area and took out the kiddie pool for my little ones. Every time there was inclement weather they shut down the pools that’s acceptable I understand that. But what I don’t understand is why the bar area remains open and not the covered picnic bar area available to use if I’m spending money at the bar. It’s covered by a wooden roof and apart of the bar, so why is not available for use? The grills near the other pool are out of service as well. We tried to use the game room amenities and a lot of the machines don’t work to play either. Hilton is a multi million dollar company yet this establishment has run down amenities and no compensation or accommodations for their guests. Employees have no answers and their hands are always tied and there is never any solutions to resolve these matters. Please stop calling me to buy a time share here and offer me cruise stays for “free” when this establishment is poorly managed and looked after. I would like a superior or the property manager to reach out to me, so I can speak to them about my concerns.

Spacious rooms . No daily room service Overall an average experience Pools were dirty , not clean at all.

This is our first night! The service has been great especially the front desk staff! Our biggest "complaint" is that our room is older looking and the decor is not modern. The TV is fuzzy with no streaming services etc. It is very spacious and clean! I can't wait to see it once it is updated, I am a little sad we didn't get the updated rooms. But can't complain too much. Just wanted to leave an honest review. If you are looking for new and modern this is not your place.

This place was very nice & clean. 2 bedroom unit. 4 towels, 2 in each bathroom for 5 guests. The room was outdated but comfortable

Used Hilton Vacation Club points. On BR king with kitchenette and washer/dryer. Two pools, one kid friendly with water slides. Mini golf, shuffle board, corn hole, and paddle boats, etc.

We paid for our room in advance and then when we got here, they said we had a whole $300 and I didn’t understand why we got a hold of $300.00 even a Rent-A-Car don’t hold $300. What about if I didn’t have it? That was experience that I have? I’m not very happy with the staff and with the customer service not very happy very poor customer service.